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Article ID: 270037 - Last Review: October 21, 2013 - Revision: 3.4

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When the "Prevent access to drives from My Computer" policy is applied, you receive the following error message during the logon process:
This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.
Also, when this policy is applied, you see the same error message twice if you click a drive in My Computer.


This behavior is caused by a problem in the Shell32.dll file.


To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910  ( ) How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
   Date        Time      Version         Size      File name
   07/05/2000  12:37:58  5.00.3103.1000  233,6016  Shell32.dll


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.


For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149  ( ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbwin2000presp2fix KB270037
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