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Article ID: 2701037 - Last Review: September 3, 2013 - Revision: 2.0

Symptoms

On a Microsoft Exchange Server 2007 mailbox server, the Microsoft Exchange Information Store service (Store.exe) crashes intermittently. Additionally, the following errors are logged in the Application log:
Time: Time
ID: 4999
Level: Error
Source: MSExchange Common
Machine: Computer
Message: Watson report about to be sent to dw20.exe for process id: Process ID, with parameters: E12N, Build Type, Version Number, store.exe, mdbrest.dll, XXXX, c0000005, XXXX, Version Number. ErrorReportingEnabled: False

Time: Time
ID: 7034
Level: Error
Source: Service Control Manager
Machine: Computer
Message: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this XX time(s).


Note When this issue occurs, users cannot access their mailboxes.

Cause

This issue occurs because a string exceeds the buffer size when the Exchange server reads a row from the Exchange mailbox store database. Therefore, the Store.exe process crashes.

Note This issue only occurs when ExTRA tracing is running and the tagFindRow trace tag is enabled during a troubleshooting process.

Resolution

To resolve this issue, install the following update rollup:
2734323  (http://support.microsoft.com/kb/2734323/ ) Description of Update Rollup 8 for Exchange Server 2007 Service Pack 3

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Applies to
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2701037
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