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Article ID: 2704372 - Last Review: October 10, 2012 - Revision: 2.0

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Symptoms

When you play videos multiple times in Windows Media Player on a computer that is running Windows 7, a handle leak occurs in the Microsoft MPEG-2 Video Decoder. Additionally, the handle count for Windows Media Player increases continuously.

Cause

This issue is caused by an error in the MPEG-2 Video Decoder. A handle is created when you play a video, and the MPEG-2 Video Decoder does not release the handle immediately after it is created. Therefore, the handle count increases in proportion to the number of times that you play the video.

Resolution

Hotfix information

Important This hotfix has been re-released to address an issue in which the digital signature on files produced and signed by Microsoft will expire prematurely, as described in Microsoft Security Advisory 2749655 (http://technet.microsoft.com/en-us/security/advisory/2749655) .

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1). For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information note
Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msmpeg2vdec-ppdlic.xrm-msNot Applicable3,39127-Jun-201206:10Not Applicable
Msmpeg2vdec.dll6.1.7601.178382,135,04027-Jun-201205:51x86
Msmpeg2vdec-ppdlic.xrm-msNot Applicable3,39127-Jun-201206:06Not Applicable
Msmpeg2vdec.dll6.1.7601.219912,135,04027-Jun-201205:47x86
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msmpeg2vdec-ppdlic.xrm-msNot Applicable3,39127-Jun-201207:25Not Applicable
Msmpeg2vdec.dll6.1.7601.178382,644,99227-Jun-201207:03x64
Msmpeg2vdec-ppdlic.xrm-msNot Applicable3,39127-Jun-201207:07Not Applicable
Msmpeg2vdec.dll6.1.7601.219912,644,99227-Jun-201206:44x64
Msmpeg2vdec-ppdlic.xrm-msNot Applicable3,39127-Jun-201206:10Not Applicable
Msmpeg2vdec.dll6.1.7601.178382,135,04027-Jun-201205:51x86
Msmpeg2vdec-ppdlic.xrm-msNot Applicable3,39127-Jun-201206:06Not Applicable
Msmpeg2vdec.dll6.1.7601.219912,135,04027-Jun-201205:47x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate-bf.mum
File versionNot Applicable
File size1,618
Date (UTC)18-Sep-2012
Time (UTC)09:29
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,644
Date (UTC)18-Sep-2012
Time (UTC)09:29
PlatformNot Applicable
File nameX86_8c9a73b36b4e4e1d368ae5ca0729e9db_31bf3856ad364e35_6.1.7601.17874_none_67cecadb81c0e2f0.manifest
File versionNot Applicable
File size699
Date (UTC)18-Sep-2012
Time (UTC)09:29
PlatformNot Applicable
File nameX86_ff47ca4a7ba0538789f7b0fdb9620c07_31bf3856ad364e35_6.1.7601.22032_none_cec7fb7c1d156407.manifest
File versionNot Applicable
File size699
Date (UTC)18-Sep-2012
Time (UTC)09:29
PlatformNot Applicable
File nameX86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7601.17874_none_92bdd4db1674bfeb.manifest
File versionNot Applicable
File size12,056
Date (UTC)27-Jun-2012
Time (UTC)06:19
PlatformNot Applicable
File nameX86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7601.22032_none_937088e42f73f085.manifest
File versionNot Applicable
File size12,056
Date (UTC)27-Jun-2012
Time (UTC)06:16
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_6804bb2494b538c56735f09d44ec9479_31bf3856ad364e35_6.1.7601.22032_none_b50fa69571ed9bb7.manifest
File versionNot Applicable
File size1,046
Date (UTC)18-Sep-2012
Time (UTC)09:29
PlatformNot Applicable
File nameAmd64_a0e0a859ed9459a38108f4ce618a01ee_31bf3856ad364e35_6.1.7601.17874_none_27b014f1e7809d40.manifest
File versionNot Applicable
File size1,046
Date (UTC)18-Sep-2012
Time (UTC)09:29
PlatformNot Applicable
File nameAmd64_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7601.17874_none_eedc705eced23121.manifest
File versionNot Applicable
File size12,058
Date (UTC)27-Jun-2012
Time (UTC)07:33
PlatformNot Applicable
File nameAmd64_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7601.22032_none_ef8f2467e7d161bb.manifest
File versionNot Applicable
File size12,058
Date (UTC)27-Jun-2012
Time (UTC)07:16
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size2,050
Date (UTC)18-Sep-2012
Time (UTC)09:29
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,084
Date (UTC)18-Sep-2012
Time (UTC)09:29
PlatformNot Applicable
File nameX86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7601.17874_none_92bdd4db1674bfeb.manifest
File versionNot Applicable
File size12,056
Date (UTC)27-Jun-2012
Time (UTC)06:19
PlatformNot Applicable
File nameX86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7601.22032_none_937088e42f73f085.manifest
File versionNot Applicable
File size12,056
Date (UTC)27-Jun-2012
Time (UTC)06:16
PlatformNot Applicable

Applies to
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Starter
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2704372
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