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Article ID: 2707349 - Last Review: July 9, 2014 - Revision: 12.0


After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log shows the following error message:
An internal error occurred in the tool when attempting to find the test for a failed test result.
Note This log located at Admin_Applications\SSO_Diagnostic_Tests\ADFSDiagnostic.txt.


This issue may occur if an unexpected result occurs while the MOSDAL AD FS Diagnostics package is running.


To resolve this issue, contact Office 365 Support.


Still need help? Go to the Office 365 Community ( website or the Azure Active Directory Forums ( website.

Applies to
  • Microsoft Azure
  • Microsoft Office 365
  • Windows Intune
  • CRM Online via Office 365 E Plans
  • Microsoft Azure Recovery Services
  • Office 365 Identity Management
o365 o365a mosdal4.5 o365m o365e o365022013 KB2707349
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