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Article ID: 2709630 - Last Review: July 16, 2012 - Revision: 3.0

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Symptoms

Consider the following scenario:
  • You have a roaming user profile or remote home directory on a client computer that is running Windows 7 or Windows Server 2008 R2 in an Active Directory domain environment.
  • The network connection is disconnected.
  • You try to log on to the domain from the computer.
  • During the logon process, the network connection is reconnected.
In this scenario, the logon process takes more than 30 seconds to finish.

Cause

This issue occurs because the User Profile Service Application does not instantly respond after the network connection is reconnected.

Resolution

Update information

How to obtain this update

Microsoft Update
This update is available from the Microsoft Update website:
http://update.microsoft.com (http://update.microsoft.com)
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 7
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Download
Download the update package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=9384a872-0c8a-4fcc-a9c1-08ea0c651679)
All supported x64-based versions of Windows 7
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Download
Download the update package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=49355176-c83e-4bf5-ab97-ade8f70a8b10)
All supported x64-based versions of Windows Server 2008 R2
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Download
Download the update package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=78754122-d7f6-4cdd-b63b-22b2da4f6009)
All supported IA-64-based versions of Windows Server 2008 R2
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Download
Download the update package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=8358777a-2bee-41a1-aab6-6daf6348789a)
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update replaces the following update:
2695750  (http://support.microsoft.com/kb/2695750/ ) Delay when you log on to a computer that is running Windows 7 or Windows Server 2008 R2

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 updates and Windows Server 2008 R2 updates are included in the same packages. However, updates on the Update Request page are listed under both operating systems. To request the update package that applies to one or both operating systems, select the update that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each update applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain updates in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTime
Profprov.dll6.1.7600.1638528,16014-Jul-200901:16
Profsvc.dll6.1.7600.17014163,32802-May-201204:52
Profsvc.ptxmlNot applicable64813-Jul-200920:36
Userprofilewmiprovider.mofNot applicable10,70813-Jul-200920:36
Profprov.dll6.1.7600.1638528,16014-Jul-200901:16
Profsvc.dll6.1.7600.21205166,40002-May-201204:38
Profsvc.ptxmlNot applicable64813-Jul-200920:36
Userprofilewmiprovider.mofNot applicable10,70813-Jul-200920:36
Profprov.dll6.1.7601.1751428,67220-Nov-201012:20
Profsvc.dll6.1.7601.17832164,35201-May-201204:44
Profsvc.ptxmlNot applicable64813-Jul-200920:36
Userprofilewmiprovider.mofNot applicable10,70813-Jul-200920:36
Profprov.dll6.1.7601.1751428,67220-Nov-201012:20
Profsvc.dll6.1.7601.21985166,91202-May-201204:29
Profsvc.ptxmlNot applicable64813-Jul-200920:36
Userprofilewmiprovider.mofNot applicable10,70813-Jul-200920:36
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTime
Profprov.dll6.1.7600.1638533,28014-Jul-200901:41
Profsvc.dll6.1.7600.17014208,89602-May-201205:32
Profsvc.ptxmlNot applicable64813-Jul-200920:29
Userprofilewmiprovider.mofNot applicable10,70813-Jul-200920:29
Profprov.dll6.1.7600.1638533,28014-Jul-200901:41
Profsvc.dll6.1.7600.21205212,48002-May-201205:34
Profsvc.ptxmlNot applicable64813-Jul-200920:29
Userprofilewmiprovider.mofNot applicable10,70813-Jul-200920:29
Profprov.dll6.1.7601.1751433,79220-Nov-201013:27
Profsvc.dll6.1.7601.17832209,92001-May-201205:40
Profsvc.ptxmlNot applicable64813-Jul-200920:29
Userprofilewmiprovider.mofNot applicable10,70813-Jul-200920:29
Profprov.dll6.1.7601.1751433,79220-Nov-201013:27
Profsvc.dll6.1.7601.21985212,48002-May-201205:30
Profsvc.ptxmlNot applicable64813-Jul-200920:29
Userprofilewmiprovider.mofNot applicable10,70813-Jul-200920:29
For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTime
Profprov.dll6.1.7600.1638578,33614-Jul-200901:48
Profsvc.dll6.1.7600.17014446,46402-May-201204:28
Profsvc.ptxmlNot applicable64813-Jul-200920:29
Userprofilewmiprovider.mofNot applicable10,70813-Jul-200920:29
Profprov.dll6.1.7600.1638578,33614-Jul-200901:48
Profsvc.dll6.1.7600.21205454,65602-May-201204:19
Profsvc.ptxmlNot applicable64813-Jul-200920:29
Userprofilewmiprovider.mofNot applicable10,70813-Jul-200920:29
Profprov.dll6.1.7601.1751478,84820-Nov-201010:28
Profsvc.dll6.1.7601.17832449,53601-May-201204:06
Profsvc.ptxmlNot applicable64813-Jul-200920:29
Userprofilewmiprovider.mofNot applicable10,70813-Jul-200920:29
Profprov.dll6.1.7601.1751478,84820-Nov-201010:28
Profsvc.dll6.1.7601.21985454,65602-May-201204:22
Profsvc.ptxmlNot applicable64813-Jul-200920:29
Userprofilewmiprovider.mofNot applicable10,70813-Jul-200920:29

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File nameX86_137c6a8c887bb59a4247aeba2c1d85c6_31bf3856ad364e35_6.1.7600.17014_none_6351b6ac6c1638c8.manifest
File versionNot applicable
File size695
Date (UTC)03-May-2012
Time (UTC)05:55
File nameX86_89f2851728b12dd35674616ff5bce2c0_31bf3856ad364e35_6.1.7600.21205_none_a75408e4b50da752.manifest
File versionNot applicable
File size695
Date (UTC)03-May-2012
Time (UTC)05:55
File nameX86_a883b8d4f912112ab9492e270d4ab04a_31bf3856ad364e35_6.1.7601.17832_none_9dba457b315ba0cc.manifest
File versionNot applicable
File size695
Date (UTC)03-May-2012
Time (UTC)05:55
File nameX86_c6948304606eab75e961b83f906013d5_31bf3856ad364e35_6.1.7601.21985_none_d29f81225abd8336.manifest
File versionNot applicable
File size695
Date (UTC)03-May-2012
Time (UTC)05:55
File nameX86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.17014_none_fbd2404093c8e658.manifest
File versionNot applicable
File size39,922
Date (UTC)03-May-2012
Time (UTC)06:05
File nameX86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.21205_none_fc67af27acdd80af.manifest
File versionNot applicable
File size40,206
Date (UTC)03-May-2012
Time (UTC)06:05
File nameX86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.17832_none_fda1269e9101215d.manifest
File versionNot applicable
File size39,922
Date (UTC)03-May-2012
Time (UTC)06:05
File nameX86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.21985_none_fdf7b4abaa4498e1.manifest
File versionNot applicable
File size40,206
Date (UTC)03-May-2012
Time (UTC)06:05
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameAmd64_58c368975d5945388d1bda75d79ebf69_31bf3856ad364e35_6.1.7600.21205_none_a44cdf9c97115ac5.manifest
File versionNot applicable
File size699
Date (UTC)03-May-2012
Time (UTC)05:55
File nameAmd64_7140ab3124d08cdc1010615f0d3cd089_31bf3856ad364e35_6.1.7601.21985_none_f2e99ae8ec72115d.manifest
File versionNot applicable
File size699
Date (UTC)03-May-2012
Time (UTC)05:55
File nameAmd64_b1ac3fbe6dbbdbc9b352655afb541f2b_31bf3856ad364e35_6.1.7600.17014_none_94e567582b4c75ba.manifest
File versionNot applicable
File size699
Date (UTC)03-May-2012
Time (UTC)05:55
File nameAmd64_c6450c74073af5bb550d58e851d9c09a_31bf3856ad364e35_6.1.7601.17832_none_9be8a4090892bcb9.manifest
File versionNot applicable
File size699
Date (UTC)03-May-2012
Time (UTC)05:55
File nameAmd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.17014_none_57f0dbc44c26578e.manifest
File versionNot applicable
File size39,926
Date (UTC)03-May-2012
Time (UTC)06:09
File nameAmd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.21205_none_58864aab653af1e5.manifest
File versionNot applicable
File size40,210
Date (UTC)03-May-2012
Time (UTC)06:09
File nameAmd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.17832_none_59bfc222495e9293.manifest
File versionNot applicable
File size39,926
Date (UTC)03-May-2012
Time (UTC)06:09
File nameAmd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.21985_none_5a16502f62a20a17.manifest
File versionNot applicable
File size40,210
Date (UTC)03-May-2012
Time (UTC)06:09
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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File nameIa64_2187e7d81b77dbecab677793fe138aeb_31bf3856ad364e35_6.1.7601.17832_none_2406d3a12b01b1d3.manifest
File versionNot applicable
File size697
Date (UTC)03-May-2012
Time (UTC)05:55
File nameIa64_53744233f15f70f6443fc1b72d8e4dfb_31bf3856ad364e35_6.1.7600.17014_none_86239a33626c5f1b.manifest
File versionNot applicable
File size697
Date (UTC)03-May-2012
Time (UTC)05:55
File nameIa64_72aca57751cf334c7c6ada2db529e0c3_31bf3856ad364e35_6.1.7600.21205_none_43d175587b77d91d.manifest
File versionNot applicable
File size697
Date (UTC)03-May-2012
Time (UTC)05:55
File nameIa64_b111a39f3b63ecbd77b056f333ff35b2_31bf3856ad364e35_6.1.7601.21985_none_65bf0c36c46a0f3d.manifest
File versionNot applicable
File size697
Date (UTC)03-May-2012
Time (UTC)05:55
File nameIa64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.17014_none_fbd3e43693c6ef54.manifest
File versionNot applicable
File size39,924
Date (UTC)03-May-2012
Time (UTC)05:55
File nameIa64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.21205_none_fc69531dacdb89ab.manifest
File versionNot applicable
File size40,208
Date (UTC)03-May-2012
Time (UTC)05:55
File nameIa64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.17832_none_fda2ca9490ff2a59.manifest
File versionNot applicable
File size39,924
Date (UTC)03-May-2012
Time (UTC)05:55
File nameIa64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.21985_none_fdf958a1aa42a1dd.manifest
File versionNot applicable
File size40,208
Date (UTC)03-May-2012
Time (UTC)05:55

Applies to
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Service Pack 1
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew atdownload KB2709630
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