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Article ID: 2710975 - Last Review: December 14, 2012 - Revision: 4.0

Symptoms

Consider the following scenario:
  • You are in an environment that has Microsoft Exchange Server 2010 Service Pack 1 (SP1) or a later update rollup installed.
  • You import an American National Standards Institute (ANSI) format personal folder (.pst) file to a mailbox by running the New-MailboxImportRequest cmdlet.
  • The .pst file contains non-ASCII characters.
  • You open the imported file.
In this scenario, you find some MAPI property objects in the imported file contain unreadable characters. For example, the imported folder names are unreadable.

Cause

This issue occurs because the Microsoft Exchange Mailbox Replication service cannot find a correct code page for the conversion of PT_STRING8 MAPI properties.

Resolution

To resolve this issue, install the following update rollup:
2785908  (http://support.microsoft.com/kb/2785908/ ) Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2

Workaround

To work around this issue, import the ANSI .pst file by using Microsoft Outlook or convert the ANSI .pst file to a Unicode file before you run the New-MailboxImportRequest cmdlet.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the ANSI format and the Unicode format, go to the following Microsoft website:
General information about ANSI, DBCS, and Unicode (http://msdn.microsoft.com/en-us/library/aa261360(v=VS.60).aspx)
For more information about MAPI string properties, go to the following Microsoft website:
General information about MAPI string properties (http://msdn.microsoft.com/en-us/library/cc839586.aspx)
For more information about how to import a mailbox by running the New-MailboxImportRequest cmdlet, go to the following Microsoft website:
Understanding mailbox import and export requests (http://technet.microsoft.com/en-us/library/ee633455.aspx)
For more information about the New-MailboxImportRequest cmdlet, go to the following Microsoft website:
General information about the New-MailboxImportRequest cmdlet (http://technet.microsoft.com/en-us/library/ff607310.aspx)
For more information about the PR_DISPLAY_NAME property, go to the following Microsoft website:
PidTagDisplayName Canonical property (http://msdn.microsoft.com/en-us/library/cc842383.aspx)


Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2710975
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