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Article ID: 2714014 - Last Review: May 24, 2013 - Revision: 2.0

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Symptoms

Consider the following scenario:
  • You configure the Folder Redirection feature to synchronize files automatically on a computer that is running Windows 7 or Windows Server 2008 R2. 
  • You have a redirected folder that is displayed as available offline in Windows Explorer.
  • You create a new file in the folder, or you copy a file to the folder, and then the folder goes online.  
In this scenario, the Folder Redirection feature does not synchronize the file as expected. 

Cause

This issue occurs because the redirected folder is displayed as available offline incorrectly. Client-side caching (CSC) caches the siblings of offline pinned items automatically and transparently. However, when the scope is transitioned offline, the items are not evicted as expected. Therefore, the redirected folder is displayed as available offline even though the subfolders of the folder are not available.

Resolution

This hotfix is also available at Microsoft Update Catalog (http://catalog.update.microsoft.com/v7/site/Search.aspx?q=2714014) .

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscapi.dll6.1.7600.2129934,81613-Aug-201219:08x86
Cscdll.dll6.1.7600.2129923,04013-Aug-201219:08x86
Cscapi.dll6.1.7601.2208534,81613-Aug-201217:01x86
Cscdll.dll6.1.7601.2208523,04013-Aug-201217:01x86
Csc.sys6.1.7600.21299387,58413-Aug-201217:02x86
Cscmig.dll6.1.7600.21299109,56813-Aug-201219:08x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot applicable3,14413-Aug-201219:25Not applicable
Csc.sys6.1.7601.22085389,63213-Aug-201214:52x86
Cscmig.dll6.1.7601.22085109,56813-Aug-201217:01x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot applicable3,14413-Aug-201217:22Not applicable
Cscsvc.dll6.1.7600.21299547,84013-Aug-201219:08x86
Microsoft-windows-offlinefiles.mofNot applicable1,77613-Aug-201213:26Not applicable
Cscsvc.dll6.1.7601.22085550,40013-Aug-201217:01x86
Microsoft-windows-offlinefiles.mofNot applicable1,77613-Aug-201211:23Not applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscapi.dll6.1.7600.2129946,08013-Aug-201217:55x64
Cscdll.dll6.1.7600.2129930,20813-Aug-201217:55x64
Cscapi.dll6.1.7601.2208546,08013-Aug-201217:53x64
Cscdll.dll6.1.7601.2208530,20813-Aug-201217:53x64
Csc.sys6.1.7600.21299514,56013-Aug-201215:17x64
Cscmig.dll6.1.7600.21299137,21613-Aug-201217:55x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot applicable3,14413-Aug-201218:16Not applicable
Csc.sys6.1.7601.22085516,09613-Aug-201215:08x64
Cscmig.dll6.1.7601.22085137,21613-Aug-201217:53x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot applicable3,14413-Aug-201218:16Not applicable
Cscsvc.dll6.1.7600.21299693,76013-Aug-201217:55x64
Microsoft-windows-offlinefiles.mofNot applicable1,77613-Aug-201211:26Not applicable
Cscsvc.dll6.1.7601.22085696,83213-Aug-201217:53x64
Microsoft-windows-offlinefiles.mofNot applicable1,77613-Aug-201211:23Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_50e1284840b8977a033db95dab57ca2d_31bf3856ad364e35_6.1.7600.21299_none_abef7549cd8650c6.manifest
File versionNot applicable
File size1,057
Date (UTC)23-Aug-2012
Time (UTC)09:19
PlatformNot applicable
File nameX86_c1f59e2dfa4df3099581873f2a45b2a9_31bf3856ad364e35_6.1.7600.21299_none_0d685244144b972f.manifest
File versionNot applicable
File size711
Date (UTC)23-Aug-2012
Time (UTC)09:19
PlatformNot applicable
File nameX86_df52c281a8702f03f3668cdf96dbfb02_31bf3856ad364e35_6.1.7601.22085_none_77ee89618e6766f0.manifest
File versionNot applicable
File size1,057
Date (UTC)23-Aug-2012
Time (UTC)09:19
PlatformNot applicable
File nameX86_ec220c2f67bd9aee6d83002f6f1690e5_31bf3856ad364e35_6.1.7601.22085_none_2b3cc63ab50447b0.manifest
File versionNot applicable
File size711
Date (UTC)23-Aug-2012
Time (UTC)09:19
PlatformNot applicable
File nameX86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7600.21299_none_abc40367739b0fcb.manifest
File versionNot applicable
File size3,017
Date (UTC)13-Aug-2012
Time (UTC)19:34
PlatformNot applicable
File nameX86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7601.22085_none_adb12f3170bcfa6a.manifest
File versionNot applicable
File size3,017
Date (UTC)13-Aug-2012
Time (UTC)17:32
PlatformNot applicable
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7600.21299_none_9ea1527dd65d1ff1.manifest
File versionNot applicable
File size11,592
Date (UTC)13-Aug-2012
Time (UTC)19:35
PlatformNot applicable
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7601.22085_none_a08e7e47d37f0a90.manifest
File versionNot applicable
File size11,592
Date (UTC)13-Aug-2012
Time (UTC)17:32
PlatformNot applicable
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7600.21299_none_0a2c9ba0dbd61a55.manifest
File versionNot applicable
File size56,703
Date (UTC)13-Aug-2012
Time (UTC)19:36
PlatformNot applicable
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7601.22085_none_0c19c76ad8f804f4.manifest
File versionNot applicable
File size56,703
Date (UTC)13-Aug-2012
Time (UTC)17:36
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_092f973e24520f5bd924ca19b7db9a68_31bf3856ad364e35_6.1.7601.22085_none_61af84e973d3ac00.manifest
File versionNot applicable
File size1,070
Date (UTC)23-Aug-2012
Time (UTC)09:19
PlatformNot applicable
File nameAmd64_183356c718c12537d593d5f61ee35c3d_31bf3856ad364e35_6.1.7601.22085_none_a2914936590cc99e.manifest
File versionNot applicable
File size715
Date (UTC)23-Aug-2012
Time (UTC)09:19
PlatformNot applicable
File nameAmd64_79c2d517221bcabf552575cca2dabf8e_31bf3856ad364e35_6.1.7600.21299_none_9cb3748c0cc08b99.manifest
File versionNot applicable
File size715
Date (UTC)23-Aug-2012
Time (UTC)09:19
PlatformNot applicable
File nameAmd64_bd4092bd8d05949683450fc7ac5bcfb6_31bf3856ad364e35_6.1.7600.21299_none_b555088eb4e1db7e.manifest
File versionNot applicable
File size1,070
Date (UTC)23-Aug-2012
Time (UTC)09:19
PlatformNot applicable
File nameAmd64_c1f59e2dfa4df3099581873f2a45b2a9_31bf3856ad364e35_6.1.7600.21299_none_6986edc7cca90865.manifest
File versionNot applicable
File size713
Date (UTC)23-Aug-2012
Time (UTC)09:19
PlatformNot applicable
File nameAmd64_ca2b77ff891c723c26afc46d351e02fb_31bf3856ad364e35_6.1.7600.21299_none_59a378544856991c.manifest
File versionNot applicable
File size1,063
Date (UTC)23-Aug-2012
Time (UTC)09:19
PlatformNot applicable
File nameAmd64_dc3cac79235d31bfbeadd9d1fed3bade_31bf3856ad364e35_6.1.7601.22085_none_0cc58603e8ac8ee0.manifest
File versionNot applicable
File size1,063
Date (UTC)23-Aug-2012
Time (UTC)09:19
PlatformNot applicable
File nameAmd64_ec220c2f67bd9aee6d83002f6f1690e5_31bf3856ad364e35_6.1.7601.22085_none_875b61be6d61b8e6.manifest
File versionNot applicable
File size713
Date (UTC)23-Aug-2012
Time (UTC)09:19
PlatformNot applicable
File nameAmd64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7600.21299_none_07e29eeb2bf88101.manifest
File versionNot applicable
File size3,019
Date (UTC)13-Aug-2012
Time (UTC)20:37
PlatformNot applicable
File nameAmd64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7601.22085_none_09cfcab5291a6ba0.manifest
File versionNot applicable
File size3,019
Date (UTC)13-Aug-2012
Time (UTC)18:27
PlatformNot applicable
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7600.21299_none_fabfee018eba9127.manifest
File versionNot applicable
File size11,596
Date (UTC)13-Aug-2012
Time (UTC)20:37
PlatformNot applicable
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7601.22085_none_fcad19cb8bdc7bc6.manifest
File versionNot applicable
File size11,596
Date (UTC)13-Aug-2012
Time (UTC)18:27
PlatformNot applicable
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7600.21299_none_664b372494338b8b.manifest
File versionNot applicable
File size56,710
Date (UTC)13-Aug-2012
Time (UTC)20:41
PlatformNot applicable
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7601.22085_none_683862ee9155762a.manifest
File versionNot applicable
File size56,710
Date (UTC)13-Aug-2012
Time (UTC)18:31
PlatformNot applicable

Applies to
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2714014
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