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Article ID: 272943 - Last Review: February 28, 2014 - Revision: 5.4

This article was previously published under Q272943
This article has been archived. It is offered "as is" and will no longer be updated.

SYMPTOMS

The fax programs in the products listed in the "Applies To" section do not support the distinctive ring feature. Because of this, they cannot distinguish calls for distinct numbers if the phone line is enabled with distinctive ring.

CAUSE

This problem occurs because in the products listed in the "Applies To" section, the implementations of UNIMODEM in TAPI do not support the distinctive ring feature.

RESOLUTION

To work around this problem, use any of the following methods:
  • Obtain and install a third-party device to provide support for distinctive ring feature.
  • Use an operating system that supports the distinctive ring feature, such as Microsoft Windows 98 Second Edition or Microsoft Windows Millennium Edition (Me).

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

APPLIES TO
  • Microsoft Windows Server 2003, 64-Bit Datacenter Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Small Business Server 2000 Standard Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Datacenter Server
Keywords: 
kbnosurvey kbarchive kbprb KB272943
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