The fax programs in the products listed in the "Applies To" section do not support the distinctive ring feature. Because of this, they cannot distinguish calls for distinct numbers if the phone line is enabled with distinctive ring.
This problem occurs because in the products listed in the "Applies To" section, the implementations of UNIMODEM in TAPI do not support the distinctive ring feature.
To work around this problem, use any of the following methods:
- Obtain and install a third-party device to provide support for distinctive ring feature.
- Use an operating system that supports the distinctive ring feature, such as Microsoft Windows 98 Second Edition or Microsoft Windows Millennium Edition (Me).
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.