DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 2730071 - Last Review: July 1, 2013 - Revision: 5.1

On This Page

Symptoms

When you try to install the latest Windows updates, you receive the following error message:

Windows Update Cannot Check For Updates, Because The Service Is Not Running

Resolution

Fix it for me

Collapse this imageExpand this image
To start the Windows Update Troubleshooter, click the Fix it button below for your version of Windows :

Windows 8 and Windows 7

Collapse this imageExpand this image
Fix this problem (http://go.microsoft.com/?linkid=9830262)
Windows Update Troubleshooter(English only)
Collapse this imageExpand this image


Windows Vista and Windows XP

Collapse this imageExpand this image
Fix this problem (http://go.microsoft.com/?linkid=9767096&entrypointid=MATSKB )
Windows Update Troubleshooter(English only)
Collapse this imageExpand this image


Note The Windows Update Troubleshooter may contain text that is available in English only. After the Windows Update Troubleshooter is completed, your previous Windows Update history may be deleted.

Note If you would rather fix this problem yourself, go to the "Let me fix it myself" section.
Collapse this imageExpand this image

Let me fix it myself

Collapse this imageExpand this image
To start the Windows Update service, follow these steps for your version of Windows.

Windows 8
  1. On the Start screen, type cmd. Alternatively, swipe in from the right, tap or click Search, and then type c.
  2. Tap or click cmd in the search results.
  3. At the command prompt, type the following commands, and press Enter after each command:
    1. net start bits
    2. net start wuauserv
Windows 7 and earlier versions
  1. Click Start, and then click Run.
  2. In the Open box, type cmd, and then press Enter.
  3. At the command prompt, type the following commands, and press Enter after each command:
    1. net start bits
    2. net start wuauserv
Collapse this imageExpand this image

How to check whether the services are running

Collapse this imageExpand this image
To check whether the services are running, follow these steps for your version of Windows.

Windows 8
  1. On the Start screen, type Control Panel. Alternatively, swipe in from the right, tap or click Search, and then type Control Panel.
  2. In the Search Control Panel box, type services.
  3. Click View local services.
  4. Make sure that the "Background Intelligent Transfer Service" service is running.
    Collapse this imageExpand this image
  5. Make sure that the "Windows Update" service is running.
    Collapse this imageExpand this image
Windows 7 and earlier versions
  1. Click Start, and then click Control Panel.
  2. Click Administrative Tools.
  3. On the toolbar near the top of the Administrative Tools window, click the icon for the viewing options list, and then click Large Icons.
  4. Double-click Services.
  5. Make sure that the "Background Intelligent Transfer Service" service is running.
    Collapse this imageExpand this image
  6. Make sure that the "Windows Update" service is running.
    Collapse this imageExpand this image
If the service for Windows Update is running, but the service still fails to check for updates, click the following article number to go to the article in the Microsoft Knowledge Base:
306525  (http://support.microsoft.com/kb/306525/ ) How to configure and use Automatic Updates in Windows
Collapse this imageExpand this image

More information

For more information about the how to reset Windows Update components, click the following article number to go to the article in the Microsoft Knowledge Base:
971058  (http://support.microsoft.com/kb/971058/ ) How do I reset Windows Update components?

Applies to
  • Microsoft Windows Update
  • Microsoft Update
Keywords: 
kbautoupdate consumertargetwinfy13 kbcip KB2730071
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support