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Article ID: 2732488 - Last Review: August 31, 2012 - Revision: 1.0

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Symptoms

Assume that you install the security update that is described in Microsoft Knowledge Base (KB) article 2707511 on a computer that is running Windows XP Service Pack 3 (SP3). However, when you use some 16-bit applications, the Ntvdm.exe file stops responding. Additionally, you receive an error message that resembles the following:
NTVDM.EXE has encountered a problem and needs to close
This issue occurs when one of the following scenarios is true:
  • You run a 16-bit graphics application that changes the graphics video mode, and then you move the mouse pointer.
  • You run a 16-bit application that tries to create a named pipe.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows XP Service Pack 3 (SP3). For more information about how to obtain a Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows XP file information notes
  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.
For all supported x86-based versions of Windows XP
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeSP requirement
Ntkrnlmp.exe5.1.2600.62592,148,86405-Jul-201213:30SP3
Ntkrnlpa.exe5.1.2600.62592,069,63205-Jul-201212:39SP3
Ntkrpamp.exe5.1.2600.62592,027,52005-Jul-201212:40SP3
Ntoskrnl.exe5.1.2600.62592,192,89605-Jul-201213:26SP3

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2707511  (http://support.microsoft.com/kb/2707511/ ) MS12-042: Description of the security update for Windows XP and Windows Server 2003: June 12, 2012
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Applies to
  • Microsoft Windows XP Service Pack 3, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Starter Edition
Keywords: 
kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew kbautohotfix KB2732488
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