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Article ID: 2741355 - Last Review: September 30, 2013 - Revision: 3.0

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Symptoms

Assume that a graphics card that only supports DirectX 9 is installed on a computer that is running Windows 7 or Windows Server 2008 R2, and you try to start Windows Movie Maker 2012 on the computer. In this situation, Windows Movie Maker 2012 does not start.

Cause

This issue is caused by an access violation that occurs in the D3d11.dll file.

Resolution

Update information

How to obtain this update

Microsoft Update
This update is available from the following Microsoft Update website:
http://update.microsoft.com (http://update.microsoft.com)
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 7
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Download
Download the update package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=a0779f50-8f99-4f13-b114-872bc4c781ea )
All supported x64-based versions of Windows 7
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Download
Download the update package now. ( http://www.microsoft.com/downloads/details.aspx?FamilyId=3343a52d-c019-41ec-8e80-58390c975045 )
All supported x64-based versions of Windows Server 2008 R2
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Download
Download the update package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=10ba9c74-7e25-4cba-8ddd-421ab67c08b8 )
All supported IA-64-based versions of Windows Server 2008 R2
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Download
Download the update package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=e9713eb3-82df-463d-8b65-0819be5ca97f )
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 updates and Windows Server 2008 R2 updates are included in the same packages. However, updates on the Update Request page are listed under both operating systems. To request the update package that applies to one or both operating systems, select the update that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each update applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.1.760 0.17xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain updates in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTime
D3d10level9.dll6.1.7600.17089490,49602-Aug-201217:05
D3d10level9.dll6.1.7600.21291490,49602-Aug-201218:48
D3d10level9.dll6.1.7601.17920490,49602-Aug-201216:57
D3d10level9.dll6.1.7601.22077490,49602-Aug-201216:53
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTime
D3d10level9.dll6.1.7600.17089574,46402-Aug-201217:55
D3d10level9.dll6.1.7600.21291574,46402-Aug-201217:56
D3d10level9.dll6.1.7601.17920574,46402-Aug-201217:58
D3d10level9.dll6.1.7601.22077574,46402-Aug-201217:48
For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTime
D3d10level9.dll6.1.7600.17089743,42402-Aug-201216:42
D3d10level9.dll6.1.7600.21291743,42402-Aug-201216:40
D3d10level9.dll6.1.7601.17920743,42402-Aug-201216:35
D3d10level9.dll6.1.7601.22077743,42402-Aug-201216:38

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File PropertyDescription
File nameX86_2374a06b3d5595e8e062166469866a5b_31bf3856ad364e35_6.1.7601.22077_none_817aa930b15ec628.manifest
File versionNot applicable
File size707
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameX86_833bf5ab4587d7a66e26b6fc3a8dcb5a_31bf3856ad364e35_6.1.7600.21291_none_29d9d915a6d250ab.manifest
File versionNot applicable
File size707
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameX86_b1c34328e138c44237265f5121eed88f_31bf3856ad364e35_6.1.7601.17920_none_42abd09f55a2eaa3.manifest
File versionNot applicable
File size707
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameX86_bb7ce78972aa09f695abb6859ca9e612_31bf3856ad364e35_6.1.7600.17089_none_521204fefacd2d3d.manifest
File versionNot applicable
File size707
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameX86_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_6.1.7600.17089_none_e338a78400e2b39a.manifest
File versionNot applicable
File size2,239
Date (UTC)02-Aug-2012
Time (UTC)17:36
File nameX86_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_6.1.7600.21291_none_e3af73f91a0fa1c4.manifest
File versionNot applicable
File size2,239
Date (UTC)02-Aug-2012
Time (UTC)19:14
File nameX86_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_6.1.7601.17920_none_e5570d21fde05add.manifest
File versionNot applicable
File size2,239
Date (UTC)02-Aug-2012
Time (UTC)17:30
File nameX86_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_6.1.7601.22077_none_e5b1729317206dd8.manifest
File versionNot applicable
File size2,239
Date (UTC)02-Aug-2012
Time (UTC)17:39
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File PropertyDescription
File nameAmd64_2374a06b3d5595e8e062166469866a5b_31bf3856ad364e35_6.1.7601.22077_none_dd9944b469bc375e.manifest
File versionNot applicable
File size709
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameAmd64_437b89d7b2f2d1588f2ac23568b43292_31bf3856ad364e35_6.1.7600.21291_none_82f15d78614ffa8a.manifest
File versionNot applicable
File size1,062
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameAmd64_48a67456009f8b9235723c4bf02db0b1_31bf3856ad364e35_6.1.7601.22077_none_b90d0861382f1e75.manifest
File versionNot applicable
File size1,062
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameAmd64_5521b4cf79f67209d0c3ce0a74a41091_31bf3856ad364e35_6.1.7600.17089_none_6064d4ef12087d70.manifest
File versionNot applicable
File size1,062
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameAmd64_66618a567fcb90515d787a98b130d36b_31bf3856ad364e35_6.1.7600.17089_none_5ac84b32eba47a16.manifest
File versionNot applicable
File size711
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameAmd64_8208f3d6587d2f696babf20654f8cd8f_31bf3856ad364e35_6.1.7601.22077_none_f8996804b9aa1e27.manifest
File versionNot applicable
File size711
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameAmd64_833bf5ab4587d7a66e26b6fc3a8dcb5a_31bf3856ad364e35_6.1.7600.21291_none_85f874995f2fc1e1.manifest
File versionNot applicable
File size709
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameAmd64_97b979d9d86ab9d4d978b38a1bc992a5_31bf3856ad364e35_6.1.7601.17920_none_0214447818f87ce9.manifest
File versionNot applicable
File size1,062
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameAmd64_b1c34328e138c44237265f5121eed88f_31bf3856ad364e35_6.1.7601.17920_none_9eca6c230e005bd9.manifest
File versionNot applicable
File size709
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameAmd64_b7009a61360da8abb14aecaaf62947c9_31bf3856ad364e35_6.1.7601.17920_none_fdca79d3ad8d88b8.manifest
File versionNot applicable
File size711
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameAmd64_bb7ce78972aa09f695abb6859ca9e612_31bf3856ad364e35_6.1.7600.17089_none_ae30a082b32a9e73.manifest
File versionNot applicable
File size709
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameAmd64_f9f1c7a2c69cfca611a35ac046999070_31bf3856ad364e35_6.1.7600.21291_none_2bf7f6059484ecc5.manifest
File versionNot applicable
File size711
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameAmd64_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_6.1.7600.17089_none_3f574307b94024d0.manifest
File versionNot applicable
File size2,241
Date (UTC)02-Aug-2012
Time (UTC)18:27
File nameAmd64_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_6.1.7600.21291_none_3fce0f7cd26d12fa.manifest
File versionNot applicable
File size2,241
Date (UTC)02-Aug-2012
Time (UTC)20:12
File nameAmd64_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_6.1.7601.17920_none_4175a8a5b63dcc13.manifest
File versionNot applicable
File size2,241
Date (UTC)02-Aug-2012
Time (UTC)18:39
File nameAmd64_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_6.1.7601.22077_none_41d00e16cf7ddf0e.manifest
File versionNot applicable
File size2,241
Date (UTC)02-Aug-2012
Time (UTC)18:23
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File PropertyDescription
File nameIa64_25382ca2733a128bd27ad5a273aecd75_31bf3856ad364e35_6.1.7601.22077_none_22ced7915318d3ba.manifest
File versionNot applicable
File size1,060
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameIa64_56923349af77c8821b524bf4955527e2_31bf3856ad364e35_6.1.7600.17089_none_270be3e9f47537d1.manifest
File versionNot applicable
File size1,060
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameIa64_8e2bdb642e8b4166384427641aba9d9d_31bf3856ad364e35_6.1.7600.21291_none_f6f36e0cd26e681e.manifest
File versionNot applicable
File size1,060
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameIa64_ee35473025f9e8c6f9d8d9cfdea6b53e_31bf3856ad364e35_6.1.7601.17920_none_57683f52618654f1.manifest
File versionNot applicable
File size1,060
Date (UTC)03-Aug-2012
Time (UTC)15:50
File nameIa64_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_6.1.7600.17089_none_e33a4b7a00e0bc96.manifest
File versionNot applicable
File size2,240
Date (UTC)02-Aug-2012
Time (UTC)18:27
File nameIa64_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_6.1.7600.21291_none_e3b117ef1a0daac0.manifest
File versionNot applicable
File size2,240
Date (UTC)02-Aug-2012
Time (UTC)20:09
File nameIa64_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_6.1.7601.17920_none_e558b117fdde63d9.manifest
File versionNot applicable
File size2,240
Date (UTC)02-Aug-2012
Time (UTC)18:15
File nameIa64_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_6.1.7601.22077_none_e5b31689171e76d4.manifest
File versionNot applicable
File size2,240
Date (UTC)02-Aug-2012
Time (UTC)18:09

Applies to
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced atdownload KB2741355
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