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Article ID: 2748583 - Last Review: February 12, 2013 - Revision: 12.0

Introduction

Microsoft has released an important update for Microsoft Office Home and Student 2013 RT Preview. This update upgrades the preview version of Office Home and Student 2013 RT to the final release version. This update includes the final versions of the following programs:
  • Microsoft Word 2013 RT
  • Microsoft Excel 2013 RT
  • Microsoft PowerPoint 2013 RT
  • Microsoft OneNote 2013 RT

This update includes previously unreleased fixes that were made specifically for Office 2013. In addition to general product fixes, these fixes include improvements in stability, performance, and security.

The update will automatically be applied through Windows Update. (An Internet Wi-Fi connection is required for the update, and Internet usage charges may apply.)

More information

You can download and install an update for Office Home and Student 2013 RT Preview that upgrades the preview edition to the final edition. To do this, go to the following Windows Update website:
Windows Update (http://update.microsoft.com/microsoftupdate/v6/default.aspx)

How to find Windows Update by using the Start screen
Windows Update is included in Control Panel. To check for updates, follow these steps:
  1. Take one of the following actions:
    • Swipe in from the right-side edge of the screen, and then tap Search.
    • If you're using a mouse, point to the lower-right corner of the screen, and then click Search.

  2. Type Windows Update in the search box, tap or click Settings, and then tap or click Install optional updates.
Known issues that you may experience when you install the update
You may experience the following issues when you install the update for Office Home and Student 2013 RT Preview that upgrades the preview edition to the final edition:
  • Microsoft Word reports insufficent memory or disk space error - If you click the Home tab after you install the update, you may receive the following error message:
    There is insufficient memory or disk space. Word cannot display the requested font.

    Resolution Close all Office applications, and then restart the device. This action will correctly register fonts and resolve the error.
  • Disk space - Before you install the RT Preview update, you should make sure that you have sufficient disk space. For caching, the packages may require up to four times their file size in remaining disk space during installation.
  • Error Code 5052 – Office Apps in Use - In certain situations, the update installation may fail with a 5052 error code. This code indicates that Office RT applications are still running.

    Resolution Verify that all Office applications are closed before you install the update. If the update continues to fail with this error, restart your device, and then try to install the update again.
  • Duplicate Office icons on the taskbar - When you launch any of the Office RT applications, a duplicate icon for the application instance is created on the Windows Desktop taskbar instead of using the pinned taskbar shortcut icon

    Resolution Close all Office applications, and reboot the device.
  • Office taskbar shortcuts displaying as blank white icons in Desktop mode - In certain instances, pinned Office taskbar icons will display as blank white icons instead of as each application’s respective icon.

    Resolution Use this Fix It (http://support.microsoft.com/kb/2783838) solution to automatically resolve the issue.
  • Error codes - The error codes in the following table can be considered "exit codes" or "return codes" that the Windows Update service may return when you install this update. You can use these error codes for error-level trapping and to help you diagnose installation issues.
Collapse this tableExpand this table
Error codeValueDescription
ExitCode_NoError0Action completed successfully.
ExitCode_ErrorDiskSpace5000Error checking available disk space.
ExitCode_InsuffDiskSpace80070070There is insufficient disk space to install the update.
ExitCode_LowBattery5010Insufficient battery power remaining to install the update. Plug-in your computer to an AC power source to install the update.
ExitCode_InitError5011Initialization Error
ExitCode_Maintenance5016The update was attempted during an idle time on your device. The update will be re-tried during the scheduled maintenance window.
ExitCode_AutoNotOnAC5017AU initiated update while on battery
ExitCode_OtherError5020Error reading required registry key
ExitCode_RegistryError5021Error creating required registry key
ExitCode_MSI_LINKS5022There was a problem creating the Office taskbar shortcuts.
5023 - 5025Error accessing Users account folder.
ExitCode_INSTALL_SETUP_FAILURE5026There was a problem launching product setup.
5027Error reading user’s folder
5028Error getting user’s folder content
5029Error updating Office links on Taskbar
5030Error accessing TaskScheduler
5031Error reading root folder in TaskScheduler
5032Error accessing AutoUpdate task in TaskScheduler
5033Error accessing Regular Maintenance Task
5034Error getting next runtime for Regular Maintenance Task
5035Error calculating maintenance window
5036Error generating temp file name
5037Error creating temporary shortcut
5038Error saving temporary shortcut
5039Error copying temporary shortcut
5040Error creating upgrade failure registry key
5041Error incrementing upgrade failure registry key
5042Error reading battery properties from WMI
ExitCode_CriticalError 5051Error during the Office 2013 RT Preview uninstall process
Exitcode_OfficeAppDetected5052There was an error during installation due to an Office application running. Verify that all Office applications are closed and re-run the installation.
ExitCode_CantElevate5053The Office 2013 RT Preview uninstall process encountered permissions issues
ExitCode_SetupError5100Office 2013 RT setup installation error encountered. Log details are in the %windir%\temp\ArmBetaUpgrade folder.
ERROR_NOT_ENOUGH_MEMORY80070008There is not enough free memory available to install the update. Please reboot your device to retry installation.
SUS_E_DM_NOTDOWNLOADED80246007There was an error downloading part of the update but the installation is successful. Reboot your device to complete update installation.
FFFFFFFFAn unknown error occurred during the upgrade process. The Office installation was successful but language packs may be missing. Reboot your device to complete update installation.
  • If you receive a 5010 error code, your device has insufficient battery power to install the update. You must plug your device into an AC power source and make sure that the battery level is greater than 20 percent for the update to install correctly.
  • If you receive a 5016 error code, the update installation was tried outside your device's maintenance window. If you want to install the update immediately, follow the instructions in the "How to Install this update." section. If you do not want to install the update immediately, the update will try to install when your computer next has a maintenance window.
This article lists the error codes and error message texts that may appear when the update installation is executed by the Windows Update service. The update uses Windows Installer (Msiexec.exe) to perform the removal of Office 2013 RT Preview and the installation of the final version.

Note Although the error code information in this article can help you diagnose problems with your update installation, several different problems can cause a single error message. Therefore, the information in this article represents only the first step in troubleshooting the problem.

For a list of error codes that are returned by the Windows Installer function MsiExec.exe, go to the following Microsoft Developer Network (MSDN) website:
Error Codes (http://msdn2.microsoft.com/en-us/library/aa368542.aspx)

Technical Information

For more information about Office Home and Student 2013 RT and a list of known issues, click the following link. This link will direct you to the Office Home and Student 2013 RT FAQ.
Office RT (http://www.office.com/officeRT) Technical details about Microsoft Office Home and Student 2013 RT FAQ

Applies to
  • Microsoft Office Home and Student 2013 RT
Keywords: 
KB2748583
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