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Article ID: 2749199 - Last Review: June 2, 2014 - Revision: 2.2

Whys and Wherefores

When I try to open a Word 2007/2010 file, an error message "Word experienced an error trying to open the file. Please try the following suggestions" occurs, and the file couldn't be opened properly. How can I resolve this problem?


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Cause

This problem usually occurs when the file was altered by a third-party software during the transmission process, and hence the file cannot be opened.

Solution

First, right-click the Word file that you have problems with, and click "Property".


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Click "Unblock", when done, click"OK". (Note: a properly-working Word file does not have an "Unblock" button displayed).


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Next, you should be able to open this file without further problems. If you encountered this problem in many of your files, you may try the following steps: first, move these files into the same folder, open Word 2010, and then click "File", and click "Options". (For Word 2007, please click "Office" button, and then click "Word options").


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Click "Trust Center", and then click "Trust Center Settings".


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Next, click "Trusted Locations", and click "Add new location".


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Select the folder where you have just moved your files to; when done, click "OK" and then click "OK" again.


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Applies to
  • Microsoft Office Word 2007
  • Microsoft Word 2010
Keywords: 
kbprb kbtshoot kbexpertisebeginner kbstepbystep kbgraphxlink KB2749199
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