When you attempt to convert an Internet mail message to native information store format, the information store may stop responding (crash) unexpectedly. The stack trace is similar to the following:
This issue can occur because a header attribute is improperly parsed.
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Component: Information Store
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: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2652.68 or later. If you restore a Store.exe file earlier than version 5.5.2652.68 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below
to view the article in the Microsoft Knowledge Base:
XADM: Event ID 1197 and 1005 When Starting the Information Store
The following files are available for download from the Microsoft
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
For related information on this issue, please visit the following Microsoft Web site:
For additional security-related information about Microsoft products, please visit the following Microsoft Web site: