When you try to edit your contacts in Lync 2010 or Lync for Mac 2011, you receive one of the following error messages:
Cannot add, move, or remove contacts or groups at this time. Please try again later.
Your contact list cannot be edited in UCS mode using Microsoft Lync for Mac. Please contact your system administrator.
This issue occurs because the user’s contact list was migrated to the Exchange Unified Contact Store (UCS). This is a new integration feature of Exchange Server 2013 and Lync Server 2013. After the migration, the user’s contact list provider changes from Lync Server
Even though Lync 2010 and Lync for Mac 2011 can read the UCS contact list, they can’t change contacts or groups in the UCS.Therefore, users who are enabled for the UCS can't change their contacts list from Lync 2010 and Lync for Mac 2011.
To resolve this issue, use Lync 2013, Outlook Web Access 2013, or Outlook to change your contact list.
Or, you can roll back the user’s contacts to Lync Server and users will then be able to change their contact list.
- For Lync Server, go to the following Microsoft website:
- For Lync Online, go to the following Microsoft Knowledge Base article:
Lync contact list is empty or read-only after a user's Exchange mailbox is disconnected, unlicensed, or moved
On Windows, to confirm if a user is enabled for UCS, right-click the Lync icon in the notification area to open the Lync Configuration Information
screen. Look for the Contact List Provider
line. Either UCS
or Lync Server
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