DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 2757536 - Last Review: December 19, 2012 - Revision: 5.0

Symptoms

Assume that you install the 64-bit version of the Microsoft Live Meeting Conferencing Add-in for Microsoft Outlook and the 64-bit version of Outlook 2013 on a computer. The computer is running the 64-bit version of a Windows 8 client. When you use the "Meet Now" or "Schedule a Live Meeting" feature on the Conference tab in Outlook 2013, the following information is displayed in an Outlook dialog box:
Microsoft Outlook has stopped working
Additionally, when you click Cancel, Outlook 2013 restarts, and the Inbox page is displayed. Then, you receive the following error message:
ADD-IN PROBLEM A problem was detected with an add-in and has been disabled
When you click View Disabled Add-ins..., the Disabled Add-ins dialog box appears, and the following information is displayed:
These Add-ins decreased performance in or Caused Outlook to crash.
Microsoft Conferencing Add-in for Microsoft Outlook
This add-in caused Outlook to crash

Resolution

To resolve this issue, install the following cumulative update:
2770463  (http://support.microsoft.com/kb/2770463/ ) Description of the cumulative update for the Live Meeting Conferencing Add-in for Outlook: December 2012

More information

This issue described in the Symptoms section of this article is caused by the design of the 64-bit version of the Microsoft Live Meeting Conferencing Add-in for Microsoft Outlook.

This issue does not occur in the following two environments.
Environment 1
  • The 32-bit version of a Windows 8 client
  • The 32-bit version of an Outlook 2013 client
  • The 32-bit version of the Live Meeting Conferencing Add-in for Outlook
Environment 2
  • The 64-bit version of a Windows 8 client
  • The 32-bit version of an Outlook 2013 client
  • The 32-bit version of the Live Meeting Conferencing Add-in for Outlook
For more information about how to download the Microsoft Office Live Meeting 2007 client, go to the following Microsoft website:
How to download the Microsoft Office Live Meeting 2007 client (http://office.microsoft.com/en-us/help/download-the-microsoft-office-live-meeting-2007-client-HA010173383.aspx)
For more information about how to download the Live Meeting Conferencing Add-in for Outlook, go to the following Microsoft website:
How to download the Live Meeting Conferencing Add-in for Outlook (http://office.microsoft.com/en-us/help/download-the-conferencing-add-in-for-microsoft-office-outlook-HA010236890.aspx)

Applies to
  • Conferencing Add-in for Microsoft Office Outlook 2007
  • Microsoft Outlook 2013
Keywords: 
kbsurveynew kbexpertiseadvanced kbtshoot KB2757536
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support