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Article ID: 2761977 - Last Review: September 18, 2013 - Revision: 11.0


Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade? (http://office.microsoft.com/redir/HA103982331.aspx)

PROBLEM

In Microsoft Office 2013 client applications, you may experience one of the following issues: 
  • When you try to start an Office 2013 application on your Windows-based computer, nothing happens. Or, the screen flashes briefly. 
  • When you start an Office 2013 application such as Lync 2013, you see a blank screen, and no controls are available.
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    Screen shot for blank screen with no controls in Lync Online

SOLUTION

Update the hardware drivers for your computer

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To resolve this issue, update the hardware drivers for your computer. For more information, see Update drivers: recommended links (http://windows.microsoft.com/en-US/windows7/Update-drivers-recommended-links) .
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WORKAROUND

If updating your drivers doesn’t resolve the issue, you can turn off hardware acceleration as a workaround until a fix is released by your graphics driver manufacturer. To do this, use one of the following methods, as appropriate for your situation.

Method 1: Disable hardware graphics acceleration

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Disable hardware graphics acceleration in Microsoft Outlook 2013. To do this, follow these steps:
  1. Start Outlook.
  2. Click File, and then click Options.
  3. In the Advanced group, click to select the Disable hardware graphics acceleration check box.

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    Check box to disable hardware graphics acceleration in Outlook Options
  4. Click OK.
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Method 2: Add the DisableHardwareAcceleration registry subkey

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Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration   (http://support.microsoft.com/kb/322756/ ) in case problems occur.

If you can’t access Outlook 2013 to disable hardware acceleration, create the DisableHardwareAcceleration registry subkey. To do this, follow these steps:
  1. Exit all instances of Office applications (for example, Office 365, Outlook, and Lync Online).
  2. Start Registry Editor.
  3. Create the following registry value:
    Subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Graphics\
    DWORD: DisableHardwareAcceleration
    Value: 1

  4. Exit Registry Editor, and then start your Office application.
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MORE INFORMATION

This issue may occur if a graphics driver compatibility issue affects hardware acceleration on your system.

Still need help? Go to the Office 365 Community (http://community.office365.com/) website.

Applies to
  • Microsoft Office 365
  • Microsoft Lync Online
  • Microsoft Lync 2013
  • Microsoft Office Professional 2013
  • Microsoft Office Personal 2013
  • Microsoft Office Standard 2013
  • Microsoft Office Home and Business 2013
  • Microsoft Office Home and Student 2013
  • Microsoft Office Professional Academic 2013
  • Microsoft Office Professional Plus 2013
  • Microsoft Excel 2013
  • Microsoft PowerPoint 2013
  • Microsoft Word 2013
  • Microsoft Outlook 2013
  • Microsoft OneNote 2013
  • Microsoft Publisher 2013
  • Microsoft Access 2013
Keywords: 
o365e o365p kbgraphxlink after upgrade o365 o365022013 kbgraphic o365a o365m KB2761977
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