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Article ID: 2769034 - Last Review: November 21, 2012 - Revision: 3.0

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Symptoms

Consider the following scenario:
  • You have a computer that has Windows 8, Windows RT, or Windows Server 2012 preinstalled.
  • You start the computer for the first time. Therefore, the Out of Box Experience (OOBE) wizard starts.
  • The OOBE wizard finishes, and then you log on to the computer.
In this scenario, Windows Recovery Environment (WinRE) is disabled and is in an inconsistent state. Additionally, if the computer is in a bad state, WinRE does not start after the computer restarts.

Cause

This issue occurs because of a race condition in the Boot Configuration Data (BCD) store.

Note This issue also occurs if a power failure occurs before the OOBE wizard finishes.

Resolution

Note After you install this update, WinRE is changed back to a consistent state and is successfully enabled.

Update information

How to obtain this update

Windows Update
This update is available from Windows Update (http://update.microsoft.com) .
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 8
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Download
Download the update package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=f8a4dcab-bccb-4586-9469-68dbfcc5692e )
All supported x64-based versions of Windows 8
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Download
Download the update package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=51369e30-535f-4ab0-9efe-06baa7a8042a )
All supported x64-based versions of Windows Server 2012
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Download
Download the update package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=e3044d81-8427-471b-bf1d-d00d52f3ceff )
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 8, Windows RT, or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update. This update resolves the issue one hour after you restart the computer.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8, Windows RT, and Windows Server 2012 file information notes
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8, Windows RT, and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8, Windows RT, and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 8, Windows RT, and Windows Server 2012" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
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File nameFile versionFile sizeDateTimePlatform
Reagent.dll6.2.9200.16442344,29624-Oct-20124:59Not applicable
Reagent.xmlNot applicable85606-Jul-201220:25Not applicable
Boot.sdiNot applicable3,170,30406-Jul-201220:32Not applicable
Reagentc.exe6.2.9200.1644234,53624-Oct-20124:59Not applicable
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For all supported x86-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Reagent.dll6.2.9200.16442371,71224-Oct-201202:47x86
Reagent.xmlNot applicable85606-Jul-201219:51Not applicable
Reagent.dll6.2.9200.20544371,71224-Oct-201202:47x86
Reagent.xmlNot applicable85606-Jul-201220:04Not applicable
Boot.sdiNot applicable3,170,30406-Jul-201219:53Not applicable
Reagentc.exe6.2.9200.1644224,06424-Oct-201202:48x86
Boot.sdiNot applicable3,170,30406-Jul-201220:09Not applicable
Reagentc.exe6.2.9200.2054424,06424-Oct-201202:48x86
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For all supported x64-based versions of Windows 8 and of Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Reagent.dll6.2.9200.16442439,29624-Oct-201203:24x64
Reagent.xmlNot applicable85606-Jul-201220:28Not applicable
Reagent.dll6.2.9200.20544439,29624-Oct-201203:27x64
Reagent.xmlNot applicable85606-Jul-201220:05Not applicable
Boot.sdiNot applicable3,170,30406-Jul-201220:33Not applicable
Reagentc.exe6.2.9200.1644226,62424-Oct-201203:25x64
Boot.sdiNot applicable3,170,30406-Jul-201220:12Not applicable
Reagentc.exe6.2.9200.2054426,62424-Oct-201203:29x64
Reagent.dll6.2.9200.16442371,71224-Oct-201202:47x86
Reagent.xmlNot applicable85606-Jul-201219:51Not applicable
Reagent.dll6.2.9200.20544371,71224-Oct-201202:47x86
Reagent.xmlNot applicable85606-Jul-201220:04Not applicable
Boot.sdiNot applicable3,170,30406-Jul-201219:53Not applicable
Reagentc.exe6.2.9200.1644224,06424-Oct-201202:48x86
Boot.sdiNot applicable3,170,30406-Jul-201220:09Not applicable
Reagentc.exe6.2.9200.2054424,06424-Oct-201202:48x86
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8, Windows RT, and Windows Server 2012

Additional files for Windows RT
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File nameArm_2fe0c0f4a29d29ad093955573fe6beb6_31bf3856ad364e35_6.2.9200.16442_none_35ba1aee7af5f2d7.manifest
File versionNot applicable
File size707
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameArm_8b7cd05c339ea00480ed45558cbe8bda_31bf3856ad364e35_6.2.9200.16442_none_0edadb42aec5c52d.manifest
File versionNot applicable
File size704
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameArm_b9576f593ad2f60fd1dc3a279e5bafcd_31bf3856ad364e35_6.2.9200.16442_none_98930830f1a53d70.manifest
File versionNot applicable
File size707
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameArm_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16442_none_b7a35d1f4128b844.manifest
File versionNot applicable
File size4,393
Date (UTC)24-Oct-2012
Time (UTC)5:10
PlatformNot applicable
File nameArm_microsoft-windows-winre-recoverytools_31bf3856ad364e35_6.2.9200.16442_none_d22493af426e88a4.manifest
File versionNot applicable
File size3,116
Date (UTC)24-Oct-2012
Time (UTC)5:10
PlatformNot applicable
File nameArm_microsoft-windows-winre-repair-fix_31bf3856ad364e35_6.2.9200.16442_none_1f8d31c3b50310cd.manifest
File versionNot applicable
File size2,544
Date (UTC)24-Oct-2012
Time (UTC)4:50
PlatformNot applicable
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Additional files for all supported x86-based versions of Windows 8
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File nameX86_0ea48fdd08015b5b3c5be56c4e20ba6c_31bf3856ad364e35_6.2.9200.20544_none_e4a9c8a66761116d.manifest
File versionNot applicable
File size704
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameX86_140cbba13488037545623cb1bae7ae29_31bf3856ad364e35_6.2.9200.16442_none_8e3a0b4cfcfbc4cf.manifest
File versionNot applicable
File size707
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameX86_1605d7274eda85fe6d3820f0cbea3d45_31bf3856ad364e35_6.2.9200.16442_none_18cd2315fd5caa11.manifest
File versionNot applicable
File size704
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameX86_43608ea057de4865f64b4e107df390e6_31bf3856ad364e35_6.2.9200.20544_none_3a327bfb45a7051c.manifest
File versionNot applicable
File size707
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameX86_7cd25a8afb2f55f2c292650b4cf9901c_31bf3856ad364e35_6.2.9200.16442_none_1b69a64e9493cb60.manifest
File versionNot applicable
File size707
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameX86_883d2c9eb72c64004f482d3dd3b0f73f_31bf3856ad364e35_6.2.9200.20544_none_64383399cdf74e91.manifest
File versionNot applicable
File size707
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameX86_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16442_none_b7a0eac7412b997e.manifest
File versionNot applicable
File size4,393
Date (UTC)24-Oct-2012
Time (UTC)03:40
PlatformNot applicable
File nameX86_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.20544_none_b82c88265a476bf6.manifest
File versionNot applicable
File size4,393
Date (UTC)24-Oct-2012
Time (UTC)03:31
PlatformNot applicable
File nameX86_microsoft-windows-winre-recoverytools_31bf3856ad364e35_6.2.9200.16442_none_d2222157427169de.manifest
File versionNot applicable
File size3,116
Date (UTC)24-Oct-2012
Time (UTC)03:40
PlatformNot applicable
File nameX86_microsoft-windows-winre-recoverytools_31bf3856ad364e35_6.2.9200.20544_none_d2adbeb65b8d3c56.manifest
File versionNot applicable
File size3,116
Date (UTC)24-Oct-2012
Time (UTC)03:31
PlatformNot applicable
File nameX86_microsoft-windows-winre-repair-fix_31bf3856ad364e35_6.2.9200.16442_none_1f8abf6bb505f207.manifest
File versionNot applicable
File size2,544
Date (UTC)24-Oct-2012
Time (UTC)03:39
PlatformNot applicable
File nameX86_microsoft-windows-winre-repair-fix_31bf3856ad364e35_6.2.9200.20544_none_20165ccace21c47f.manifest
File versionNot applicable
File size2,544
Date (UTC)24-Oct-2012
Time (UTC)03:30
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
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File nameAmd64_0347a29ae27106d353c22797c8da0f6c_31bf3856ad364e35_6.2.9200.20544_none_9682ffdd7fac7757.manifest
File versionNot applicable
File size708
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameAmd64_1a0885f135c9339087cdfd76e3c7e7e0_31bf3856ad364e35_6.2.9200.16442_none_ea3f380573d01116.manifest
File versionNot applicable
File size711
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameAmd64_5f9078227e8dc2c444bc211fb2a8f503_31bf3856ad364e35_6.2.9200.16442_none_13f533592b203a24.manifest
File versionNot applicable
File size1,062
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameAmd64_b631dc3cef5bcaae80a02f01fd13bf1e_31bf3856ad364e35_6.2.9200.20544_none_3eb91c30d0249a6e.manifest
File versionNot applicable
File size1,062
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameAmd64_bd04ca6dfe6615e737cb2fec3b765912_31bf3856ad364e35_6.2.9200.20544_none_bb672e9b6e3723b2.manifest
File versionNot applicable
File size711
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameAmd64_d354b955c6489f70cd9a805f4860727d_31bf3856ad364e35_6.2.9200.20544_none_f4f4bac5a65de541.manifest
File versionNot applicable
File size1,062
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameAmd64_d7642308c5a37235606bcd6d36aafb94_31bf3856ad364e35_6.2.9200.16442_none_4976cc81fb58f935.manifest
File versionNot applicable
File size1,062
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameAmd64_f25182fc11d2c32f24efe59f22da2a33_31bf3856ad364e35_6.2.9200.16442_none_7b16228d06258040.manifest
File versionNot applicable
File size708
Date (UTC)25-Oct-2012
Time (UTC)10:37
PlatformNot applicable
File nameAmd64_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16442_none_13bf864af9890ab4.manifest
File versionNot applicable
File size4,397
Date (UTC)24-Oct-2012
Time (UTC)05:27
PlatformNot applicable
File nameAmd64_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.20544_none_144b23aa12a4dd2c.manifest
File versionNot applicable
File size4,397
Date (UTC)24-Oct-2012
Time (UTC)05:39
PlatformNot applicable
File nameAmd64_microsoft-windows-winre-recoverytools_31bf3856ad364e35_6.2.9200.16442_none_2e40bcdafacedb14.manifest
File versionNot applicable
File size3,120
Date (UTC)24-Oct-2012
Time (UTC)05:27
PlatformNot applicable
File nameAmd64_microsoft-windows-winre-recoverytools_31bf3856ad364e35_6.2.9200.20544_none_2ecc5a3a13eaad8c.manifest
File versionNot applicable
File size3,120
Date (UTC)24-Oct-2012
Time (UTC)05:39
PlatformNot applicable
File nameAmd64_microsoft-windows-winre-repair-fix_31bf3856ad364e35_6.2.9200.16442_none_7ba95aef6d63633d.manifest
File versionNot applicable
File size2,546
Date (UTC)24-Oct-2012
Time (UTC)05:16
PlatformNot applicable
File nameAmd64_microsoft-windows-winre-repair-fix_31bf3856ad364e35_6.2.9200.20544_none_7c34f84e867f35b5.manifest
File versionNot applicable
File size2,546
Date (UTC)24-Oct-2012
Time (UTC)05:36
PlatformNot applicable
File nameX86_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16442_none_b7a0eac7412b997e.manifest
File versionNot applicable
File size4,393
Date (UTC)24-Oct-2012
Time (UTC)03:40
PlatformNot applicable
File nameX86_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.20544_none_b82c88265a476bf6.manifest
File versionNot applicable
File size4,393
Date (UTC)24-Oct-2012
Time (UTC)03:31
PlatformNot applicable
File nameX86_microsoft-windows-winre-recoverytools_31bf3856ad364e35_6.2.9200.16442_none_d2222157427169de.manifest
File versionNot applicable
File size3,116
Date (UTC)24-Oct-2012
Time (UTC)03:40
PlatformNot applicable
File nameX86_microsoft-windows-winre-recoverytools_31bf3856ad364e35_6.2.9200.20544_none_d2adbeb65b8d3c56.manifest
File versionNot applicable
File size3,116
Date (UTC)24-Oct-2012
Time (UTC)03:31
PlatformNot applicable
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Applies to
  • Windows 8
  • Windows 8 Pro
  • Windows 8 Enterprise
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
  • Windows RT
Keywords: 
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