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Article ID: 2771770 - Last Review: December 12, 2012 - Revision: 2.0

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Symptoms

Consider the following scenario:
  • You install Internet Information Services (IIS) 8.0 on a computer that is running Windows 8 or Windows Server 2012. 
  • You create an FTP site by using IIS 8.0.
  • You upload files to the FTP site by using the Ftp.exe utility.
  • You run the following command to monitor the upload progress of the files:
    ftp> literal size file name
In this scenario, the command does not return the current size of the file as expected. Additionally, you receive the following error message:
550-The process cannot access the file because it is being used by another process.
Win32 error: The process cannot access the file because it is being used by another process.
Error details: File system returned an error.

Cause

This issue occurs because of a sharing violation that occurs when you use the literal size command to query the current size of a file that is already open with write access.

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have IIS8 configured to use FTP 8.0 installed on a computer that is running Windows 8 or Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8 and Windows Server 2012 file information notes
Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8, and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Ftpsvc.dll8.0.9200.20553318,97602-Nov-201205:20x86
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For all supported x64-based versions of Windows 8 and of Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Ftpsvc.dll8.0.9200.20553369,15202-Nov-201205:26x64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about the issue in IIS 7.5, click the following article number to view the article in the Microsoft Knowledge Base:
2723776  (http://support.microsoft.com/kb/2723776/ ) "550-The process cannot access the file" error message when you run the "literal size" FTP command in Windows 7 or in Windows Server 2008 R2

Additional file information

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
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File nameUpdate.mum
File versionNot applicable
File size1,796
Date (UTC)02-Nov-2012
Time (UTC)18:09
PlatformNot applicable
File nameX86_124e38f00fc398685f3a4955857dbe9f_31bf3856ad364e35_6.2.9200.20553_none_cac8da271c10fa8f.manifest
File versionNot applicable
File size698
Date (UTC)02-Nov-2012
Time (UTC)18:09
PlatformNot applicable
File nameX86_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.2.9200.20553_none_47bf309e800dd79a.manifest
File versionNot applicable
File size26,653
Date (UTC)02-Nov-2012
Time (UTC)05:52
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
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File nameAmd64_bb9bb6d8fbf5c83ba9c57d8440c1cc54_31bf3856ad364e35_6.2.9200.20553_none_9ecbd302d77a15bd.manifest
File versionNot applicable
File size1,046
Date (UTC)02-Nov-2012
Time (UTC)18:09
PlatformNot applicable
File nameAmd64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.2.9200.20553_none_a3ddcc22386b48d0.manifest
File versionNot applicable
File size26,659
Date (UTC)02-Nov-2012
Time (UTC)07:17
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,014
Date (UTC)02-Nov-2012
Time (UTC)18:09
PlatformNot applicable
File nameWow64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.2.9200.20553_none_ae3276746ccc0acb.manifest
File versionNot applicable
File size11,542
Date (UTC)02-Nov-2012
Time (UTC)05:44
PlatformNot applicable
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Applies to
  • Microsoft Internet Information Services 8.0
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew KB2771770
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