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Article ID: 2772081 - Last Review: December 19, 2012 - Revision: 1.0

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Symptoms

Consider the following scenario:
  • You have a Microsoft System Center Configuration Manager 2007 Service Pack 2 (SP2) site server.
  • You enable the Hardware Inventory, Software Metering, and Asset Intelligence server Windows Management Instrumentation (WMI) classes on the site server.
  • You deploy an application to a client computer by using a Microsoft Installer (MSI) package.
  • You apply an update to the application, and then you start the application.
In this scenario, the Software Metering agent cannot obtain the values of the msiDisplayName, msiPublisher, and msiVersion attributes that are pulled from MSI by a software metering component. Therefore, the SoftwarePropertiesHash value cannot be calculated. This issue prevents the Asset Intelligence report titled "Software 09B Computers with infrequently used software installed" to report accurate data.

Note This issue only occurs after you apply the update for the application and then use the updated application. 

Resolution

Hotfix information

To resolve this issue, install the following hotfix on the affected System Center Configuration Manager 2007 SP2 primary site server. This hotfix installation wizard creates another package for client computers. You must create an advertisement to deploy the package on all client computers after you run the hotfix on the primary site server. For more information about installation guidance, click the following article number to view the article in the Microsoft Knowledge Base:
2477182  (http://support.microsoft.com/kb/2477182/ ) System Center Configuration Manager 2007 Hotfix Installation Guidance
Note The hotfix can be installed on a System Center Configuration Manager 2007 SP2 site server that is running an x86-based or x64-based version of an operating system.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running System Center Configuration Manager 2007 Service Pack 2 (SP2).

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, you have to close any opened instance of the Configuration Manager administrative console before you install this hotfix package.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
System Center Configuration Manager 2007 SP2 file information note
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File nameMtrmgr.dll
File version4.0.6487.2217
File size205,384
Date (UTC)01-Feb-2010
Time (UTC)18:40
Platformx86
File nameSccm2007ac-sp2-kb2772081-x86-enu.msp
File versionNot applicable
File size374,272
Date (UTC)01-Feb-2010
Time (UTC)18:40
PlatformNot applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Applies to
  • Microsoft System Center Configuration Manager 2007 Service Pack 2
Keywords: 
kbqfe kbautohotfix kbhotfixserver kbsurveynew kbexpertiseadvanced kbfix KB2772081
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