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Article ID: 2777663 - Last Review: October 30, 2012 - Revision: 4.0

Symptoms

Consider the following scenario:
  • You have a system running Windows 8.
  • Connect a print device to the system.
  • The print device installs using a Version-4 Class printer driver.
  • Send a print job to the print device.
In this scenario, when you send a print job to the print device, the printed output is unreadable and the characters are square blocks. This occurs even if you print a test page to the device from the Printer Properties as seen in the below image.

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Cause

This issue occurs due to a possible incompatibility between the print device firmware and the V4 Class Driver command set.


Resolution

For systems running Windows 8 (x86 or x64), the vendor provided version-3 compatible print driver should be used for the device. Check Windows Update and the device manufacturer for a v3 driver.

For systems running Windows RT (ARM), support is limited to version-4 drivers provided by Microsoft.  In this case you will need to check with the hardware vendor to see if a firmware update is available to correct the issue or use a print device that is capable of using a Version-4 Class printer driver.


Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
Keywords: 
KB2777663
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