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Article ID: 277815 - Last Review: January 29, 2007 - Revision: 5.1

This article was previously published under Q277815

SYMPTOMS

When you upgrade from either Microsoft Outlook 97, Microsoft Outlook 98, or Microsoft Outlook 2000 in Corporate or Workgroup (CW) mode to Microsoft Office Outlook 2003 or Microsoft Office Outlook 2007, Microsoft Outlook prompts for your passwords when you try to retrieve messages, even if you saved your passwords in the previous version of Outlook.

CAUSE

This behavior occurs because Outlook 2007 and Outlook 2003 were designed to only migrate passwords from Outlook 98 or Outlook 2000 in Internet Mail Only (IMO) mode.

For additional information about how to tell what setup you have for Outlook 98 or Outlook 2000, click the following article numbers to view the articles in the Microsoft Knowledge Base:
196041  (http://support.microsoft.com/kb/196041/ ) OL2000: How to tell what type of Outlook setup you have
184029  (http://support.microsoft.com/kb/184029/ ) OL98: How to tell what type of Outlook setup you have

WORKAROUND

To work around this behavior, enter the correct e-mail password, and then click to select the Save this password in your password list box when you receive the prompt for a password.

APPLIES TO
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
Keywords: 
kbpasswords kbprb KB277815
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