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Article ID: 2783779 - Last Review: February 12, 2013 - Revision: 1.0

Symptoms

Consider the following scenario:
  • You hide a user's mailbox from the Exchange address lists in a Microsoft Exchange Server 2007 environment.
  • The user has a manager in the organization.
  • You use Outlook Web Access (OWA) to view the Organization information about the user's manager in the address book.
In this scenario, the hidden user is still displayed in Direct Reports of the manager in the address book.

Cause

This issue occurs because the HiddenFromAddressListsValue property of the hidden user is not passed when the Exchange server generates the Active Directory session Read Recipient filter for Direct Report View and Distribution Group View.

Resolution

To resolve this issue, install the following update rollup:
2788321  (http://support.microsoft.com/kb/2788321/ ) Description of Update Rollup 10 for Exchange Server 2007 Service Pack 3

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about a similar issue that occurs in Exchange Server 2010, click the following article number to view the article in the Microsoft Knowledge Base:
2635223  (http://support.microsoft.com/kb/2635223/ ) A hidden user is still displayed in the Organization information of Address Book in OWA in an Exchange Server 2010 environment


Applies to
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2783779
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