DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 2783838 - Last Review: November 14, 2012 - Revision: 3.0

On This Page

Resolution

If the Office taskbar shortcuts in Desktop mode have changed to blank white icons in Windows RT, use this Fix it to automatically fix the problem:

IMPORTANT This Fix itonly applies to Windows RT devices that have the Update for Office Home & Student 2013 RT Preview (KB 2748583) (http://support.microsoft.com/kb/2748583)  installed from Windows Update. It may be in English only. However, the automatic fix also works for other language versions of Windows RT.

Collapse this imageExpand this image
Fix this problem (http://go.microsoft.com/fwlink/?LinkId=272349)
Microsoft Fix it
Collapse this imageExpand this image



Let me fix it myself

If the Fix it didn't work or you'd rather fix the problem yourself, follow these steps:

First, switch to Desktop mode and unpin the blank shortcuts
  • With touch, press and hold on the blank shortcut for a few seconds and then release. Tap Unpin this program from taskbar. Do this for each blank icon.
  • With mouse, right-click each blank icon, and then choose Unpin this program from taskbar.
Now, go back to your Start screen and re-pin each Office RT program to the taskbar
  • With touch, find the Office program tile, such as Word RT, and swipe down the tile to select it. Tap Pin to taskbar.
  • With mouse, right-click the Office program tile, such as Word RT, and then click Pin to taskbar.

Now start one of the Office Home and Student 2013 RT programs from the taskbar. The shortcut should appear correctly and you shouldn't receive an error.

More information

When you install the Update for Office Home & Student 2013 RT Preview (http://support.microsoft.com/kb/2748583) from Windows Update, the Office taskbar shortcuts in Desktop mode may appear as blank white icons. You may also receive additional errors from the icon for the application shortcut when you try to use it.

Applies to
  • Microsoft Office Home and Student 2013 RT Preview
Keywords: 
KB2783838
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support