DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 2788235 - Last Review: December 3, 2012 - Revision: 3.0

Symptoms

When you send a meeting request in Microsoft Outlook 2013 to a mailbox that is configured for direct booking, the meeting is not successfully booked. You do not receive an error message in this scenario. Additionally, if you open the mailbox that is configured for direct booking, the meeting request is in the Inbox folder.

This problem occurs even if you configure the EnableDirectBooking registry value on the Outlook 2013 client by using the following registry data:

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Calendar
or
Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Outlook\Options\Calendar
DWORD: EnableDirectBooking
Value: 1

Cause

This problem occurs because the direct booking feature is completely removed from Outlook 2013. Additionally, the EnableDirectBooking registry that is available in Outlook 2010 is ignored in Outlook 2013.

Resolution

To resolve this problem, convert the resource mailbox to an Exchange resource mailbox. The following article for Exchange Server 2007 explains how to migrate a direct booking resource mailbox to an Exchange resource mailbox configured to automaticallly accept meetings.

How to Upgrade Outlook Direct Booking Resource Mailboxes to Exchange 2007
http://technet.microsoft.com/en-us/library/bb232195(v=EXCHG.80).aspx (http://technet.microsoft.com/en-us/library/bb232195(v=EXCHG.80).aspx)

Similar steps can be used for later versions of Exchange. The main difference between Exchange Server 2007 and later versions of Exchange is in the cmdlet used to configure the Exchange resource mailbox. The following article contains information on how to configure an Exchange 2010 resource mailbox.

Managing Resource Mailboxes and Scheduling
http://technet.microsoft.com/en-us/library/bb124374(v=exchg.141).aspx (http://technet.microsoft.com/en-us/library/bb124374(v=exchg.141).aspx)

More information

The following Microsoft TechNet article contains the full Office 2013 feature deprecation list.

http://technet.microsoft.com/en-us/library/cc178954.aspx (http://technet.microsoft.com/en-us/library/cc178954.aspx)

For your reference, the following article discusses how to use the EnableDirectBooking registry value to enable direct booking in Outlook 2010.

982774  (http://support.microsoft.com/kb/982774/[anySimpleType]/ )  Direct Booking does not successfully book a resource in Outlook 2010


Applies to
  • Microsoft Outlook 2013
Keywords: 
KB2788235
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support