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Article ID: 278835 - Last Review: May 4, 2014 - Revision: 30.0

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Summary

This article describes how to delete cookie files from your computer. You can decide to have Guided Help delete the cookie files from your computer for you, or you can manually delete cookie files from your computer. The "How to automatically delete cookies in Internet Explorer on Windows XP" section contains instructions on how to have Guided Help perform the steps for you.

Note If you want to delete cookies for every user on your computer, you must repeat the appropriate steps when you are logged on as each user.

This article is intended for a beginning to intermediate computer user.

For more information about cookies, click the following article number to view the article in the Microsoft Knowledge Base:
260971 Description of cookies

Resolution

Export or save your cookies before you delete them

Cookies may contain information for a customized Web page or may contain logon information for a Web site. Before you delete your cookies, you may want to export or save them. Use the Import/Export Wizard in Internet Explorer to export your cookies.

For more information about how to use the Import/Export Wizard, click the following article number to view the article in the Microsoft Knowledge Base:
221523  (http://support.microsoft.com/kb/221523/ ) Description of the Import/Export Wizard that is included with Internet Explorer 5.0 or later

Delete cookies for Internet Explorer

Internet Explorer 9

Video: 9

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uuid=c84a4909-074f-4828-998b-31be50e0aba9 VideoUrl=http://www.microsoft.com/en-US/showcase/details.aspx?uuid=c84a4909-074f-4828-998b-31be50e0aba9 (http://www.microsoft.com/en-US/showcase/details.aspx?uuid=c84a4909-074f-4828-998b-31be50e0aba9)
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Internet Explorer 8

8

  1. Exit Internet Explorer 8, and then exit any instances of Windows Explorer.
  2. Do one of the following:
    • In Windows Vista or Windows 7, click Start
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      Start button
      , type inetcpl.cpl in the Start Search box, and then press ENTER.
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      A screenshot for this step.
    • In Windows XP, click Start, click Run, type inetcpl.cpl in the Open box, and then press ENTER.
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      A screenshot for this step.


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      A screen shot for this step
  3. On the General tab, click Delete under Browsing History in the Internet Properties dialog box.
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    A screen shot for this step
  4. In the Delete Browsing History dialog box, click to clear all of the check boxes except for the Cookies check box, and then click Delete.
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    A screen shot for this step
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Internet Explorer 7

7

  1. Exit Internet Explorer 7, and then exit any instances of Windows Explorer.
  2. Do one of the following:
    • In Windows Vista, click Start
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      Start button
      , type inetcpl.cpl in the Start Search box, and then press ENTER.
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      A screen shot for this step
    • In Windows XP, click Start, click Run, type inetcpl.cpl in the Open box, and then press ENTER.
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      A screen shot for this step


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      A screen shot for this step
  3. On the General tab, click Delete under Browsing History in the Internet Properties dialog box.
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    A screen shot for this step
  4. In the Delete Browsing History dialog box, click Delete Cookies.
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    A screen shot for this step
  5. In the Delete Cookies dialog box, click Yes.
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Internet Explorer 6

6

  1. Exit Internet Explorer 6, and then exit any instances of Windows Explorer.
  2. Click Start, click Run, type inetcpl.cpl, and then press ENTER.
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    A screen shot for this step


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    A screen shot for this step
  3. On the General tab, click Delete Cookies in theTemporary Internet Files section of the Internet Properties dialog box.
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    A screen shot for this step
  4. In the Delete Files dialog box, click to select the Delete all offline content check box, and then click OK.
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    A screen shot for this step

More information

Similar problems and solutions

For more information about cookies, click the following article numbers to view the articles in the Microsoft Knowledge Base:
283185  (http://support.microsoft.com/kb/283185/ ) How to manage cookies in Internet Explorer 6
224304  (http://support.microsoft.com/kb/224304/ ) Per-session cookies are not cleared until you close browser
For more information about cookies, click the following article numbers to view the articles in the Microsoft Knowledge Base:
154360  (http://support.microsoft.com/kb/154360/ ) Information about the Security Alert message for cookies in Internet Explorer and Outlook Express
223799  (http://support.microsoft.com/kb/223799/ ) Description of persistent and per-session cookies in Internet Explorer
If these Microsoft Knowledge Base articles do not help you resolve the problem, or if you experience symptoms that differ from those that this article describes, search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft website:
http://support.microsoft.com (http://support.microsoft.com)
Then, type the text of the error message that you receive, or type a description of the problem in the Search Support (KB) field.

Applies to
  • Windows Internet Explorer 9
  • Windows Internet Explorer 8
  • Windows Internet Explorer 7
  • Microsoft Internet Explorer 6.0
Keywords: 
kbresolve kbexpertisebeginner kbceip kbhowto kbenv kbfaq kbcip kbvideocontent kbquadranttechsupp kbconsumer kbprodselector KB278835
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