DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 2793012 - Last Review: February 1, 2013 - Revision: 2.0

Symptoms

Assume that you create a computer-to-computer video call or conference by using Microsoft Lync for Mac 2011. Additionally, you configure the video to be displayed in a 16:9 aspect ratio. In this scenario, you encounter the following issues:
  • The video is stretched to a 4:3 aspect ratio when you preview it.
  • If a user joins the video call or conference by using Lync for Mac 2011, the video on the user's computer is stretched to a 4:3 aspect ratio.

Cause

This issue occurs because Lync for Mac 2011 incorrectly stretches the incoming video from a 16:9 aspect ratio to a 4:3 aspect ratio.

Resolution

To resolve the issue, install the following cumulative update:
2778095  (http://support.microsoft.com/kb/2778095/ ) Description of the Microsoft Lync for Mac 2011 14.0.4 update

More information

For more information about Office for Mac 2011 for Enterprise, go to the following Microsoft website:

General information about Office for Mac 2011 for Enterprise (http://www.microsoft.com/mac/enterprise/lync)

For more information about the features in Lync for Mac 2011, go to the following Microsoft website:

General information about the features in Lync for Mac 2011 (http://mac2.microsoft.com/help/office/14/en-us/lyncdeploy/item/9764a132-b8f1-4b28-8222-ea051224310c)
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Applies to
  • Microsoft Lync for Mac 2011
Keywords: 
kbqfe kbfix kbsurveynew kbexpertisebeginner KB2793012
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support