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Article ID: 2793072 - Last Review: June 13, 2013 - Revision: 3.0

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Symptoms

Assume that you install the Remote Desktop (RD) Web Access role service on a computer that is running Windows Server 2008 R2 or Windows Server 2012. You try to change an expired password on the RD Web Access website by using a new password that does not meet the length, complexity, or history requirements. In this situation, you receive a generic error message that resembles the following:
Your password cannot be changed. Please contact your administrator for assistance.

Cause

This issue occurs because Windows does not retrieve the extended error code from the native Lightweight Directory Access Protocol (LDAP) API. Instead, Windows tries to map a generic error code and returns an error message based on the generic code.

Resolution

This hotfix is also available at Microsoft Update Catalog (http://catalog.update.microsoft.com/v7/site/Search.aspx?q=2793072)

Hotfix information

After you install this hotfix, you receive the following error message when you change an expired password that does not meet length, complexity or history requirements:
Your new password does not meet the length, complexity, or history requirements of your domain. Try choosing a different new password.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012 or Windows Server 2008 R2 service pack 1. 

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 1 . 22xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Tsportalwebpart.dll6.1.7601.22317303,10404-May-201305:25x86
Tsportalsetup.exe6.1.7601.2231787,55204-May-201304:06x64
Tsportalwebpart.dll6.1.7601.22317303,10404-May-201305:25x86
Tswa_migplugin.dll6.1.7601.22317150,52804-May-201305:20x64
Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.2.920 0.20 xxxWindows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Rdwebserviceasp.dll6.2.9200.2068214,84811-Apr-201306:43x86
Tsportalwebpart.dll6.2.9200.20685415,23211-Apr-201306:43x86
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
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File nameAmd64_45ae1c32a9b6148e082f619598c29068_31bf3856ad364e35_6.1.7601.22317_none_955adb046d4cdf15.manifest
File versionNot Applicable
File size689
Date (UTC)04-May-2013
Time (UTC)10:42
PlatformNot Applicable
File nameAmd64_7e61005058471d03138bf92c25719096_31bf3856ad364e35_6.1.7601.22317_none_799c69b2febe3158.manifest
File versionNot Applicable
File size689
Date (UTC)04-May-2013
Time (UTC)10:42
PlatformNot Applicable
File nameAmd64_tsportalwebfeed_31bf3856ad364e35_6.1.7601.22317_none_958c03a81dd5d4ba.manifest
File versionNot Applicable
File size8,181
Date (UTC)04-May-2013
Time (UTC)05:50
PlatformNot Applicable
File nameAmd64_tsportalwebpart_31bf3856ad364e35_6.1.7601.22317_none_934878c41f55c395.manifest
File versionNot Applicable
File size38,181
Date (UTC)04-May-2013
Time (UTC)10:42
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,467
Date (UTC)04-May-2013
Time (UTC)10:42
PlatformNot Applicable

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012
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File nameAmd64_12f5d407e061294731d9141f6369856f_31bf3856ad364e35_6.2.9200.20685_none_e3c1d4b1b3910e36.manifest
File versionNot Applicable
File size689
Date (UTC)11-Apr-2013
Time (UTC)16:02
PlatformNot Applicable
File nameAmd64_2dd250ade0b2930bd4d152cfbabd601b_31bf3856ad364e35_6.2.9200.20685_none_37924413daa89155.manifest
File versionNot Applicable
File size689
Date (UTC)11-Apr-2013
Time (UTC)16:02
PlatformNot Applicable
File nameAmd64_tsportalwebfeed_31bf3856ad364e35_6.2.9200.20685_none_902dc54f90fc25e4.manifest
File versionNot Applicable
File size9,730
Date (UTC)11-Apr-2013
Time (UTC)06:49
PlatformNot Applicable
File nameAmd64_tsportalwebpart_31bf3856ad364e35_6.2.9200.20685_none_8dea3a6b927c14bf.manifest
File versionNot Applicable
File size43,459
Date (UTC)11-Apr-2013
Time (UTC)16:02
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,606
Date (UTC)11-Apr-2013
Time (UTC)16:02
PlatformNot Applicable
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Applies to
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2793072
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