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Article ID: 2793723 - Last Review: September 4, 2013 - Revision: 2.0

Summary

Business Contact Manager for Microsoft Outlook is a compatibility pack that enables Business Contact Manager for Outlook 2007 and Business Contact Manager for Outlook 2010 to run in Microsoft Outlook 2010 and Microsoft Outlook 2013. Business Contact Manager for Outlook (BCM) also supports using Outlook 2010 and Outlook 2013 in a side-by-side installation.

This compatibility pack is available for all languages that are supported by Business Contact Manager for Microsoft Outlook 2010.

The compatibility pack includes three main categories of updates:
  • Added support for Outlook 2013.
  • Update existing database to work with BCM in Outlook 2013.
  • General product fixes, including stability and performance improvements.

More information

This update enables you to use BCM in both versions of Office. However, databases created using Outlook 2010 can only be accessed from Outlook 2010. Similarly, databases created using Outlook 2013 can only be accessed from Outlook 2013. Both databases are separate and do not synchronize.

After installing the compatibility pack, launch Outlook 2013 to complete startup and migrate your existing database. This will copy your existing database and data into a new Outlook 2013-compatible BCM database. Your existing database will remain unaffected.

Prerequisites

You must have Business Contact Manager for Microsoft Outlook installed.

How to obtain and install the compatibility pack

Download the package from the Microsoft Download Center. The following files are available for download from the Microsoft Download Center:
Update for Outlook 2010 users
If you are currently using Business Contact Manager for Outlook 2010, download and install the following update from the Microsoft Download Center:

Collapse this imageExpand this image
Download
Download the Business Contact Manager update package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=1f865832-52b0-43b3-b280-9589cca2a725)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Full download for Outlook 2007 and newer users
If you are using Outlook 2010 or newer, you may download the above update or the full package below. If you are currently using Business Contact Manager for Outlook 2010, you must uninstall BCM before running the full installer.

Important If you are using Business Contact Manager for Outlook 2007, you must download the full installation from the links below. There is no upgrade path for a Business Contact Manager V3 database to a Business Contact Manager V4c database.

Download and install the full package from the Microsoft Download Center:

Collapse this imageExpand this image
Download
Download the Business Contact Manager full package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=f48c1505-20c7-4bf6-9659-09f2e4732600)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591  (http://support.microsoft.com/kb/119591/[anySimpleType]/ ) How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

Business Contact Manager for Microsoft Outlook, 32-bit edition

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File nameFile versionFile sizeDateTime
Bcmcommon.dll4.0.12006.0512,00006-December-20128:06
BCMRes.resources.dll4.0.12006.01,441,79206-December-20128:06
BcmSqlStartupSvc.exe4.0.12006.032,76806-December-20128:06
BcmHistoryAddin.dll4.0.12006.0286,72006-December-20128:06
BcmHistoryAddin.Resources.dll4.0.12006.073,72806-December-20128:06
Bcmres.dll4.0.12006.02,301,95206-December-20128:06
Businesslayer.dll4.0.12006.01,597,44006-December-20128:06
BusinessLayer.resources.dll4.0.12006.086,01606-December-20128:06
Iris.Mapi.MessageStore.dll4.0.12006.0188,41606-December-20128:06
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.dll4.0.12006.05,062,65606-December-20128:06
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.dll4.0.12006.0327,68006-December-20128:06
Microsoft.BusinessSolutions.eCRM.Reports2.dll4.0.12006.02,609,15206-December-20128:06
Microsoft.BusinessSolutions.eCRM.ISVDeployment.MAPIProperties.dll4.0.12006.065,53606-December-20128:06
Microsoft.Interop.Mapi.Impl.dll4.0.12006.0630,78406-December-20128:06
OutlookUtil.dll4.0.12006.0167,93606-December-20128:06
WinFormsRegions.dll4.0.12006.0315,39206-December-20128:06
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.resources.dll4.0.12006.02,740,22406-December-20128:06
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.resources.dll4.0.12006.081,92006-December-20128:06
Microsoft.BusinessSolutions.eCRM.Reports2.resources.dll4.0.12006.02,043,90406-December-20128:06


Business Contact Manager for Microsoft Outlook, 64-bit edition

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File nameFile versionFile sizeDateTime
BCMCommon.dll4.0.12006.0524,28806-December-20127:33
BCMRes.dll4.0.12006.02,273,28006-December-20127:33
BusinessLayer.dll4.0.12006.01,454,08006-December-20127:33
Iris.Mapi.MessageStore.dll4.0.12006.0163,84006-December-20127:33
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.dll4.0.12006.04,947,96806-December-20127:35
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.dll4.0.12006.0311,29606-December-20127:35
Microsoft.BusinessSolutions.eCRM.Reports2.dll4.0.12006.02,609,15206-December-20127:35
Microsoft.BusinessSolutions.eCRM.ISVDeployment.MAPIProperties.dll4.0.12006.073,72806-December-20127:34
Microsoft.Interop.Mapi.Impl.dll4.0.12006.0880,64006-December-20127:35
OutlookUtil.dll4.0.12006.0208,89606-December-20127:35
BcmSqlStartupSvc.exe4.0.12006.036,86406-December-20127:35
BcmHistoryAddin.dll4.0.12006.0442,36806-December-20127:35
WinFormsRegions.dll4.0.12006.0225,28006-December-20127:35
BCMRes.resources.dll4.0.12006.01,441,79206-December-20127:33
BusinessLayer.resources.dll4.0.12006.086,01606-December-20127:33
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.resources.dll4.0.12006.02,740,22406-December-20127:35
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.resources.dll4.0.12006.081,92006-December-20127:35
BcmHistoryAddin.Resources.dll4.0.12006.073,72806-December-20127:35
Microsoft.BusinessSolutions.eCRM.Reports2.resources.dll4.0.12006.02,043,90406-December-20127:35

Known issues and changes in behavior

Databases are not automatically synchronized across versions
This update enables you to use BCM in both Office 2010 and Office 2013. However, the database created using Outlook 2010 can only be accessed from Outlook 2010. Similarly, the database created using Outlook 2013 can only be accessed from Outlook 2013. Both databases are separate and are not synchronized.

If you use shared databases, be aware of the following:
  • All users must connect to the shared database using the same version of BCM and the same version of Outlook.
  • If different Outlook versions are being used (2010 and 2013), each version connects to one version of the database. The two versions of the databases are not synchronized.

Remote database administration
To set up a Business Contact Manager database on a server, you need to use the Business Contact Manager Database Tool. After the release of the update, Microsoft will release a new version of this tool.

Upgrading from Outlook 2007 or Outlook 2010 to Outlook 2013
If you are using a previous version of BCM in Outlook 2007 or Outlook 2010 and upgrade to Outlook 2013, you may see the following error:

The set of folders cannot be opened. An unexpected error has occurred. MAPI was unable to load the information service BCMMS.DLL. Be sure the service is correctly installed and configured.

Use one of the following methods to correct the error:
  • If you are using BCM in Outlook 2010, install the Compatibility Update described in this article.
  • If you are using BCM in Outlook 2007, install the full version of the BCM Compatibility Pack described in this article.

Followup flagging does not work
If you select Followup from a Contact Record form, the flag will not be set to follow up. To work around this issue, flag a record for follow-up in the Contact Management view.

References

For more information about Managed Service Accounts, visit the following Microsoft TechNet website:
http://technet.microsoft.com/library/dd560633(v=WS.10).aspx (http://technet.microsoft.com/library/dd560633(v=WS.10).aspx)

Applies to
  • Microsoft Outlook 2010 with Business Contact Manager
  • Microsoft Office Outlook 2007 with Business Contact Manager
Keywords: 
KB2793723
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