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Article ID: 280332 - Last Review: October 21, 2013 - Revision: 3.5

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This article was previously published under Q280332
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SYMPTOMS

If you try to send a message in text format (either in plain text format or in Microsoft Outlook Rich Text format) to the Internet in Outlook 2000, the message is sent in Hypertext Markup Language (HTML) format if the following conditions are true:
  • If there are two information services, both the Microsoft Exchange Server and the Internet E-Mail service, in the property page.
  • If you have the Microsoft Exchange 2000 mailbox option enabled in the property page.
  • If the order of the information services are as follows in the property page:
    1. Internet E-Mail service
    2. Microsoft Exchange Transport
    3. Microsoft Exchange Remote Transport

CAUSE

This problem occurs because Outlook 2000 does not send a message with the correct format if the message has been stored in the Exchange mailbox with the PR_BODY_HTML property.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English-language version of this fix should have the following file attributes or later:
   Date      Time    Version  Size   File name          Description
   ----------------------------------------------------------------
   2001/2/10 -       -        77,824 Outlmime_admin.msp Admin Patch
   2001/2/10 -       -        45,056 Outlmime.msp       Client Patch  
				
After you install the hotfix, the following files will have the listed attributes or later:
   Date        Time   Version        Size    File name     
   -------------------------------------------------------------
   08-Feb-2001 13:14  9.0.3153.0    106,768  Outlmime.dll

				

WORKAROUND

Use one of the following methods to work around this problem:
  • Use the Microsoft Exchange Transport to send a message to the Internet. -or-

  • Use a personal folders (.pst) file as a default store.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

APPLIES TO
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbprb kbqfe kbhotfixserver KB280332
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