DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 2804407 - Last Review: July 18, 2013 - Revision: 2.0

Symptoms

This issue can take place under the following circumstances:

  • Lync users are experiencing issues with their presence information, meeting management or participating in conferences
  • Lync Server maintenance is scheduled to run during business hours 

Cause

Lync Server maintenance is scheduled to run while the Lync Server environment is operating at expected user capacity. This can cause contention with the Lync user experience.

Resolution

To view the Lync Server MaintenanceTimeOfDay value use the Get-CsUserServicesConfiguration PowewrShell cmdlet as follows:

Using Server 2008 or Server 2008 R2

  1. Click on Start, All Programs, Microsoft Lync Server
  2. Choose Lync Server Management Shell
Using Server 2012

  1. Press the Windows logo key to access the Start Page
  2. Click on the Lync Server Management Shell tile
From the Lync Server Management shell execute the Get-CsUserServicesConfiguration PowerShell cmdlet as per the example listed below:

Get-CsUserServicesConfiguration -Identity site:Redmond

Note Using the Get-CsUserServicesConfiguration PowerShell cmdlet requires permissions equivalent to members of the RTCUniversalUserAdmins or RTCUniversalServerAdmins security groups.


To update the Lync Server maintenance schedule settings use the Set-CsUserServicesConfiguration PowewrShell cmdlet with the MaintenanceTimeOfDay parameter

From the Lync Server Management shell execute the Set-CsUserServicesConfiguration PowerShell cmdlet as per the example listed below:

Get-CsUserServicesConfiguration -Identity site:Redmond -MaintenanceTimeOfDay "13:30"

Note The MaintenanceTimeOfDay value must be entered in 24 hours clock time format.

Note Using the Set-CsUserServicesConfiguration PowerShell cmdlet requires permissions equivalent to members of the RTCUniversalServerAdmins security group.

More information

When the Lync Administrator makes changes to the Lync Server maintenance schedule the following informational message will be listed in the Lync Server event log. 

Log Name: Lync Server
Source: LS User Services
Event ID: 30925
Task Category: (1006)
Level: Information
Keywords: Classic
User: N/A
Description:
New user Services Settings applied:
MinPresenceSubscriptionExpiry: 1200.
DefPresenceSubscriptionExpiry: 28800.
MaxPresenceSubscriptionExpiry: 43200.
MaintenanceHourOfDay: 11.
MaxSubscriptionPerUser: 200.
MaxContacts: 250.
MaxScheduledMeetingsPerUser: 1000

For more details on using the Lync Server PowerShell commands for scheduled maintenance, review the Microsoft TechNet information listed below:

Get-CsUserServicesConfiguration (http://technet.microsoft.com/en-us/library/gg398133(v=ocs.14).aspx)

Set-CsUserServicesConfiguration (http://technet.microsoft.com/en-us/library/gg398340(v=ocs.14).aspx)
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

Applies to
  • Microsoft Lync Server 2010 Enterprise Edition
  • Microsoft Lync Server 2010 Standard Edition
  • Microsoft Lync Server 2013
Keywords: 
kbsurveynew KB2804407
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support