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Article ID: 2805999 - Last Review: February 18, 2014 - Revision: 9.0

Symptoms

You try to enable one of the following COM add-ins installed with Microsoft Excel 2013:
  • MicrosoftOfficePowerPivot for Excel 2013
  • Power View
To do this, you click Options, click Add-Ins, select Com Add-Ins in the Manage list,and then click Go. In this situation, the COM add-ins do not appear in the COM Add-Ins dialog box as expected.

Cause

This issue occurs because the registry keys that provide the add-in information to the Add-in Manager are damaged or set to invalid values. See More Information for the Office 2013 SKUs that contain these add-ins.

Resolution

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows


Fix it for me


To resolve this issue, run the appropriate troubleshooter for the add-in:

PowerPivot

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The PowerPivot add-in troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems.run now (http://go.microsoft.com/?linkid=9824577)
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Power View

Collapse this imageExpand this image
The Power View add-in troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems.run now (http://go.microsoft.com/fwlink/?LinkID=279892)
Collapse this imageExpand this image




Let me fix it myself


To work around this issue, follow these steps to delete the affected registry keys:
  1. Exit Excel 2013.
  2. Start Registry Editor. To do this, use the appropriate method for your operating system, as follows:
    • In Windows 7, click Start, click Run, type regedit, and then click OK.
    • In Windows 8, click Start, type regedit in the Start Search box, and then press Enter.
  3. Locate the registry keys that are described in the "Notes" section that follows this procedure.
  4. Right-click the appropriate registry entry, and then click Delete.
  5. Exit Registry Editor.
  6. Start Excel 2013.
  7. Follow the steps that are described in the "Symptoms" section to enable the add-in.
Notes
  • Excel 2013 automatically rebuilds the registry keys.
  • The registry keys that you have to delete vary, depending on the add-ins that you use. You have to delete the registry keys only for the add-in that is missing from the COM Add-Ins dialog box. Each add-ins corresponds to the following registry keys, respectively:

    Microsoft Office PowerPivot for Excel 2013 add-in
    • HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\User Settings\PowerPivotExcelAddin
    • HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins\PowerPivotExcelClientAddIn.NativeEntry.1
    Power View add-in
    • HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\User Settings\PowerViewExcelAddin
    • HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins\AdHocReportingExcelClientLib.AdHocReportingExcelClientAddIn.1

More information

Important: These add-ins and the Inquire add-in all require specific SKUs of Microsoft Office 2013. They are available on:
  • Microsoft Office 2013 Professional Plus
  • Microsoft Office 365 Professional Plus available as a standalone subscription
  • Microsoft Office 365 Professional Plus available as part of the Office 365 Mid-Size Business, Office 365 Enterprise Plan 3, or Office 365 Enterprise Plan 4 offerings.


For more information about a COM add-in, go to the following MSDN website:
General information about COM add-ins (http://msdn.microsoft.com/en-us/library/aa141383(v=office.10).aspx)

Applies to
  • Microsoft Excel 2013
  • Power BI for Office 365
Keywords: 
kbtshoot kbexpertiseinter kbsurveynew o365 o365a o365e o365m after upgrade o365022013 KB2805999
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