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Article ID: 2807654 - Last Review: October 9, 2014 - Revision: 4.0

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Symptoms

When you try to back up a data deduplication-enabled volume or compact a large virtual hard disk (VHDx) in Windows 8 or Windows Server 2012, the computer crashes. Additionally, you receive a stop error that resembles the following:
Stop 0x000000C2 (Parameter1, Parameter2, Parameter3, Parameter4)

Notes

  • This Stop error describes a BAD_POOL_CALLER issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x000000C2" errors are caused by this issue.

Resolution

This hotfix is also available at Microsoft Update Catalog (http://catalog.update.microsoft.com/v7/site/Search.aspx?q=2807654) .

Hotfix information


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8 and Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8

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File nameFile versionFile sizeDateTimePlatform
Vhdmp.sys6.2.9200.16510368,36031-Jan-201301:56x86
Vhdmp.sys6.2.9200.20619368,36031-Jan-201301:21x86
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For all supported x64-based versions of Windows 8 and of Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Vhdmp.sys6.2.9200.16510495,33631-Jan-201303:34x64
Vhdmp.sys6.2.9200.20619495,33631-Jan-201302:28x64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
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File nameX86_vhdmp.inf_31bf3856ad364e35_6.2.9200.16516_none_a3891e1c9ac97b80.manifest
File versionNot applicable
File size2,092
Date (UTC)31-Jan-2013
Time (UTC)02:06
PlatformNot applicable
File nameX86_vhdmp.inf_31bf3856ad364e35_6.2.9200.20621_none_a402e989b3f3b888.manifest
File versionNot applicable
File size2,092
Date (UTC)31-Jan-2013
Time (UTC)01:30
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
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File nameAmd64_vhdmp.inf_31bf3856ad364e35_6.2.9200.16516_none_ffa7b9a05326ecb6.manifest
File versionNot applicable
File size2,096
Date (UTC)31-Jan-2013
Time (UTC)04:32
PlatformNot applicable
File nameAmd64_vhdmp.inf_31bf3856ad364e35_6.2.9200.20621_none_0021850d6c5129be.manifest
File versionNot applicable
File size2,096
Date (UTC)31-Jan-2013
Time (UTC)02:57
PlatformNot applicable
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Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
Keywords: 
kbmdd kbqfe kbfix kbhotfixserver kbautohotfix kbsurveynew kbexpertiseadvanced KB2807654
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