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Article ID: 2809219 - Last Review: October 17, 2014 - Revision: 7.1

Resolution


Are you seeing one of the following errors when you try to install or update Office 2013 or Office 365:
  • We’re sorry, but we could not start your Office installation. Another installation is in progress, please try again later.
            
  • Office is busy. Office can't do that right now because your product is busy with another task. Please wait for this task to complete and try again.
  • Something went wrong. Office can't do that right now because your product is busy with another task. Please wait for this task to complete and try again.
  • Windows cannot find 'C:\Program Files\Microsoft Office 15\clientX64\integratedOffice.exe'. Make sure you typed the name correctly, and then try again.
Note The error may occur if an Office installation process is running in background, and you start another installation.

To resolve this problem, follow the steps to check for and end other Office installation then run the Fix it below. If it does not work for you, move on to the Fix it myself section and try the steps to resolve the problem.

Check for Office Installation Processes Running in the Background

How to Start the Task Manager
  1. Right-click in an empty area of the task bar, and then click Task Manager.
  2. Press Ctrl + Alt + Delete, and then click Task Manager.
  3. Press Crtl + Shift + Esc.
In the Task Manager menu, if you find that either IntegratedOffice.exe or OfficeclickTorun.exe is running, either:

  1. Click on IntegratedOffice.exe or OfficeclickTorun.exe, and then click End Task.

    OR
  2. Restart your computer.

Fix it for me

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Step 1: Download and run this Fix it to remove Office 2013 or Office 365:

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Fix this problem (http://go.microsoft.com/?linkid=9815935)
Microsoft Fix it
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IMPORTANT When you download the troubleshooter, click Save
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(See Image)
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in the File Download dialog box. When it's done, click Open folder, find the file (the name should start with O15CTRRemove) and double-click it to run the troubleshooter. If you click Open, you may have problems running the troubleshooter.
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Step 2: If the Fix it worked to remove Office, you'll need to reinstall Office now. Here's how:

Sign in to your account page (http://office.microsoft.com/redir/XT102780162.aspx) , and click on the Install button to reinstall Office on the same PC. If you purchased Office with a DVD, use the DVD and product key that came in the product packaging to reinstall it.
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Fix it myself

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Step 1: Remove the registry subkeys of the 2013 Microsoft Office system:

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Important This article contains information about how to modify the registry. Make sure that you back up the registry (http://windows.microsoft.com/en-us/windows7/Back-up-the-registry) before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

Backup and Restore Windows 7 (http://windows.microsoft.com/en-us/windows7/products/features/backup-and-restore)

Backup and Restore Windows 8 (http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc)

Follow these steps to delete the registry keys:
For a Windows 7 PC
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  1. Click Start>All Programs>Accessories folder.
  2. Right-click on Command Prompt and choose Run as Administrator.
  3. Click Yes to the User Account Control prompt.
  4. In the command prompt, type regedit and press Enter.
  5. Click the following registry subkeys:
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0
    • HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
  6. On the File menu, click Export, type DeletedKey01, and then click Save.
  7. On the Edit menu, click Delete, and then click Yes to confirm.
Step 2: If the steps worked to remove Office, you'll need to reinstall Office now. Here's how:

Sign in to your account page (http://office.microsoft.com/redir/XT102780162.aspx) , and click on the Install button to reinstall Office on the same PC. If you purchased Office with a DVD, use the DVD and product key that came in the product packaging to reinstall it.
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For a Windows 8 PC
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  1. From the Start screen, start typing Command Prompt.
  2. Touch and hold Command Prompt and then swipe down.
  3. Choose Run as Administrator and then click Yes to the User Account Control prompt.
  4. In the command prompt, type regedit and press Enter.
  5. Click the following registry subkeys:
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0
    • HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
  6. On the File menu, click Export, type DeletedKey01, and then click Save.
  7. On the Edit menu, click Delete, and then click Yes to confirm.
Step 2: If the steps worked to remove Office, you'll need to reinstall Office now. Here's how:

Sign in to your account page (http://office.microsoft.com/redir/XT102780162.aspx) , and click on the Install button to reinstall Office on the same PC. If you purchased Office with a DVD, use the DVD and product key that came in the product packaging to reinstall it.

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More information

For more information about removing Office 2013 or Office 365 suites from your PC, see Uninstall Microsoft Office 2013 or Office 365 (http://support.microsoft.com/kb/2739501) .

Applies to
  • Microsoft Office Home and Business 2013
  • Microsoft Office Home and Student 2013
  • Microsoft Office Professional 2013
  • Microsoft Office 365 Home
  • Microsoft Office 365 for small businesses
  • Microsoft Office 365 ProPlus
  • Microsoft Office 365 for enterprises
Keywords: 
KB2809219
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