DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 2810023 - Last Review: March 4, 2013 - Revision: 2.0

Symptoms

Assume that you install the Click-to-Run version of a Microsoft Office 2013 program or suite on a terminal server. When you open the Office 2013 program or suite, you receive the following error message:
This copy of Microsoft Office 2013 cannot be used on a computer running Terminal Services.  To use Office 2013 on a computer running Terminal Services, you must use a Volume License edition of Office.

Cause

This issue occurs because terminal servers do not support the installation of Click-to-Run versions of Office 2013 programs or suites.

Workaround

To work around this issue, install an edition of the Office 2013 program or suite that uses a volume license key.

Note To download a version of the Office 2013 program or suite that uses a volume license key, go to the Microsoft Volume Licensing (http://www.microsoft.com/licensing/about-licensing/office.aspx) website.

Status

This behavior is by design.

Applies to
  • Microsoft Office Professional 2013
  • Microsoft Office Home and Business 2013
  • Microsoft Office Home and Student 2013
Keywords: 
kbtshoot kbexpertiseinter kbsurveynew KB2810023
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support