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Article ID: 2815223 - Last Review: March 22, 2013 - Revision: 1.0

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Symptoms

Consider the following scenario:
  • You create a prestaged installation media in Microsoft System Center Configuration Manager 2007 Service Pack 2 (SP2).
  • You create a task sequence on a System Center Configuration Manager 2007 SP2 site server.
  • You configure the task sequence to use the prestaged installation media to deploy an operating system to a computer.
  • You configure the task sequence to include another restart action before the operating system is applied. For example:

    "SMS_TaskSequence_RebootAction" name="Restart in Windows PE" /

    "SMS_TaskSequence_PartitionDiskAction" name="Partition Disk"

    "SMS_TaskSequence_RebootAction"

    "SMS_TaskSequence_ApplyOperatingSystemAction"
In this scenario, when the task sequence is run, the operating system is not installed, and the whole task sequence is unsuccessful. Additionally, the following error message is logged in the Smsts.log file:

Failed to install boot image.
Unspecified error (Error: 80004005; Source: Windows)

Resolution

To resolve this problem, install the hotfix that is mentioned in this article on the affected System Center Configuration Manager 2007 SP2 primary site server.

Note The hotfix package can be installed on a System Center Configuration Manager 2007 SP2 site server that is running an x86-based or x64-based version of an operating system.

For more information about the steps to follow to deploy a hotfix package to the System Center Configuration Manager 2007 SP2 site server, click the following article number to view the article in the Microsoft Knowledge Base:
2477182  (http://support.microsoft.com/kb/2477182/ )  System Center Configuration Manager 2007 hotfix installation guidance

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: 
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Configuration Manager 2007 SP2 installed.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart information

You do not have to restart the computer after you apply this hotfix.

Note We recommend that you close the Configuration Manager Administrator Console before you install this hotfix package.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For System Center Configuration Manager 2007 Service Pack 2
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File nameFile versionFile sizeDateTimePlatform
Mcs.msiNot applicable7,280,12801-Feb-201019:30Not applicable
Pxe.msiNot applicable5,761,53601-Feb-201019:30Not applicable
Sccm2007ac-sp2-kb2815223-x86-enu.mspNot applicable1,057,28008-Mar-201302:16Not applicable
Tscore.dll4.0.6487.22271,173,65601-Feb-201019:30x86
Tsmanager.exe4.0.6487.2227247,44801-Feb-201019:30x86
Tsmbootstrap.exe4.0.6487.2227355,48001-Feb-201019:30x86
Tscore.dll4.0.6487.22272,136,21601-Feb-201019:30x64
Tsmanager.exe4.0.6487.2227376,47201-Feb-201019:30x64
Tsmbootstrap.exe4.0.6487.2227549,01601-Feb-201019:30x64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates


Applies to
  • Microsoft System Center Configuration Manager 2007 Service Pack 2
Keywords: 
kbautohotfix kbqfe kbfix kbhotfixserver kbsurveynew kbexpertiseinter KB2815223
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