Microsoft small business knowledge base

Article ID: 281826 - Last Review: February 28, 2014 - Revision: 13.2

This article was previously published under Q281826
This article has been archived. It is offered "as is" and will no longer be updated.

On This Page


Sometimes you may not find an address, route, road, highway or off ramp, or the information that you find may be inaccurate in the products that are listed in the "Applies to" section. Additionally, you may be looking for a feature or a component in the product that is currently unavailable.

Microsoft obtains the map data that is used in our products from an independent third-party geographical data provider, NAVTEQ. The data is about 6 months old. We take the data and hard code it to the product. This means that mapping information in the current version cannot be dynamically changed or updated. As you know, a lot of changes can occur within 6 months, as new roads, streets, and homes get built. NAVTEQ updates their data on regular basis.

If you are looking for a new feature in the product, use the feedback form that is available in the product itself. Or, send a direct e-mail to the developers of the product. For details about how to do this, see the "More information" section.

Although revisions cannot be made to the data in the current versions of these products, your feedback is appreciated. It will help improve later versions of these products. Microsoft values all customer feedback. We want to hear from you about how we can make our products better.

If you cannot find a location, road, highway, and so on, you may not be typing the address correctly in the product, or you may be using abbreviations or characters that are not recognized by the product. Try to locate the same address (location) using Live Search ( Live Search may reformat your address in the form that Streets & Trips or MapPoint can understand. Then, you can copy that address into the product.

If you find any errors in the map or in the map data that is included with programs that are listed in the "Applies to" section, you can always submit feedback to Microsoft. Note that the latest version of the product may have the location or feature you are looking for already incorporated. Some new products are offered as trial versions. You can download or install the product to see if the problem has been rectified in a new version. You can download a trial version from one of the following Microsoft Web sites: ( (
Additionally, because Microsoft obtains its map data from the NAVTEQ, you may want to check if NAVTEQ’s data has the information that you are looking for by searching ( . If you can find the information, it means that the future version of the product may include the updated map.


Missing Address, Routes, Roads

How to submit feedback

To submit feedback to NAVTEQ, visit the following NAVTEQ Web site, and then complete the online form: (
Reporting map errors and omissions directly to NAVTEQ is the quickest way to get the correction in the product. If NAVTEQ has the update, it can make its way into future versions of Streets & Trips or MapPoint. To learn more about how NAVTEQ uses customer’s feedback, visit the following NAVTEQ Web site: (
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additionally, you can submit feedback to suggest an additional feature. To do this, follow these steps:
  1. On the File menu, click Tools.
  2. Click Send Map Feedback.
  3. Follow the instructions in the Feedback Wizard to submit the data to Microsoft.
To use e-mail to submit feedback to Microsoft about map data or new features, send your response to the following e-mail address: (


328830  ( ) You cannot update map information after the MapPoint or Streets and Trips programs are released
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

  • Microsoft AutoRoute 2007
  • Microsoft AutoRoute 2007 with GPS Locator
  • Microsoft AutoRoute 2006
  • Microsoft MapPoint 2006 Standard Edition
  • Microsoft MapPoint 2004 Standard Edition
  • Microsoft MapPoint 2002 Standard Edition
  • Microsoft MapPoint 2001 Standard Edition
  • Microsoft MapPoint 2000 Standard Edition
  • Microsoft Streets & Trips 2008
  • Microsoft Streets & Trips 2008 with Connected Services
  • Microsoft Streets & Trips 2008 with GPS Locator
  • Microsoft Streets & Trips 2007
  • Microsoft Streets & Trips 2007 with GPS Locator
  • Microsoft Streets & Trips 2006
  • Microsoft Streets & Trips 2005 Standard Edition
  • Microsoft Streets & Trips 2004 Standard Edition
  • Microsoft Streets & Trips 2003 Standard Edition
  • Microsoft Streets & Trips 2002 Standard Edition
  • Microsoft Streets & Trips 2001 Standard Edition
  • Microsoft MapPoint 2009 North America
  • Microsoft MapPoint 2009 North America with GPS Locator
  • Microsoft Streets & Trips 2009
  • Microsoft Streets & Trips 2009 with GPS Locator
kbnosurvey kbarchive kbhowto KB281826
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support