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Article ID: 2820838 - Last Review: March 12, 2013 - Revision: 1.0



This issue occurs due to being on Exchange Server 2003 and the administrator running the Microsoft Dynamics CRM E-mail Router does not have access to the mailbox.


This issue was resolved with Microsoft Dynamics CRM 2011 Update Rollup 11. Once Update Rollup 11 has been applied, a registry key must be enabled:

1. Go to Start, click Run, and type regedit

2. Navigate to HKEY_Local_Machine\Software\Microsoft\MSCRM Email

3. Set the value of the ExchangeAdminAccountName property to the SAMAccountName property of the Exchange Admin Account on the computer that has the Rule Deployment Wizard installed.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use ( for other considerations.

Applies to
  • Microsoft Dynamics CRM 2011
kbmbsmigrate kbsurveynew KB2820838
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