DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 2823506 - Last Review: April 9, 2013 - Revision: 1.0

Hotfix Download Available
View and request hotfix downloads
 

On This Page

Symptoms

Consider the following scenario:
  • You have a Windows 8 or Windows Server 2012-based computer that has high performance disks, and low performance processors or a single core CPU.
  • You put the computer into hibernate (S4).
  • You try to resume the computer from hibernate.
In this scenario, the computer crashes and you receive the following Stop error message:
STOP: 0x000000A0 (parameter1, parameter2, parameter3, parameter4)

Notes
  • This Stop error describes an INTERNAL_POWER_ERROR issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x000000A0" errors are caused by this issue.

Resolution

Cumulative Update information

To resolve this issue, install the Windows 8 and Windows Server 2012 cumulative update 2822241. For more information about how to obtain this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
2822241  (http://support.microsoft.com/kb/2822241/ ) Windows 8 and Windows Server 2012 cumulative update: April 2013

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
Keywords: 
kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew KB2823506
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support