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Article ID: 2828257 - Last Review: April 9, 2013 - Revision: 4.0

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Symptoms

Assume that you have the Microsoft Office 365 Integration feature enabled. After you install Update Rollup 1 for Windows Server 2012 Essentials (KB2781267) and then restart the server, Office 365 Integration Service reports do not run. Additionally, you may receive the following health alert when you open the dashboard:

One or more services are not running.

The following important Windows services are not running. Windows Server Office 365 Integration Service (O365ProviderSvc) Note: Services can be stopped when software updates are applied.

Cause

In Update Rollup 1 for Windows Server 2012 Essentials, a new Password Synchronization Service component is introduced so that Windows Server 2012 Essentials works better with the Office 365 integration model and the hosted email framework. The new Password Synchronization Service component is deployed as a service on the server, and, by default, its initial status is set to Disabled. When you then enable the Office 365 model or your hosted email plug-in, the Password Synchronization Service is automatically turned on. Therefore, if you enabled the Office 365 model before you installed Update Rollup1, you have to manually turn on the Password Synchronization Service.

Resolution

To fix this problem, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.


Fix it for me

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To fix this problem, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

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Fix this problem (http://go.microsoft.com/?linkid=9829157)
Microsoft Fix it 20087
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Notes
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  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an email (mailto:fixit4me@microsoft.com?Subject=KB) message.
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Let me fix it myself

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Method 1

By using administrative credentails, run the following Windows PowerShell script on the server, and then restart the dashboard:
Set-Service -Name PwdSyncProviderSvc -StartupType Automatic
Set-Service -Name PwdSyncProviderSvc -Status Running
Set-Service -Name O365ProviderSvc -Status Running

Method 2

  1. Under Administrative Tools, open the Services console.
  2. Find the service that is named Windows Server Password Synchronization Service.

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  3. Click the service, and then, on the General tab of the Windows Server Password Synchronization Service Properties dialog box, change Startup type to Automatic.

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  4. Start the Windows Server Password Synchronization Service.
  5. Start the Windows Server Office 365 Integration Service.
  6. Restart the dashboard.
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Applies to
  • Windows Server 2012 Essentials
Keywords: 
kbfixme kbmsifixme KB2828257
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