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Article ID: 2829272 - Last Review: April 18, 2013 - Revision: 1.0

Symptoms

Consider the following scenario:
  • You install one of the following cumulative updates for Microsoft Lync Phone Edition for Aries telephone on an Aries telephone in a Lync Server 2010 environment:
    • 2737911  (http://support.microsoft.com/kb/2737911/ ) Description of the cumulative update for Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones: January 2013
    • 2737909  (http://support.microsoft.com/kb/2737909/ ) Description of the cumulative update for Lync Phone Edition for Aastra 6721ip and Aastra 6725ip: December 2012
    • 2737910  (http://support.microsoft.com/kb/2737910/ ) Description of the cumulative update for Lync Phone Edition for HP 4110 and HP 4120: December 2012
    Note After one of the updates is applied, neither the administrator nor users can configure or customize the audio file that is used for the "Music on Hold" feature.
  • An administrator applies a client policy to configure an audio file for the "Music on Hold" feature to Lync Server 2010.
  • You have a call on hold on the Aries telephone.
In this scenario, the "Music on Hold" feature does not work and the user on-hold cannot hear any music.

Cause

This issue occurs because the Aries telephone cannot handle a situation in which an audio file is configured for the "Music on Hold" feature. 

Resolution

To resolve the issue, install one of the following cumulative updates:
  • 2819315   (http://support.microsoft.com/kb/2819315 / ) Description of the cumulative update for Lync Phone Edition for Aastra 6721ip and Aastra 6725ip: April 2013
  • 2819320  (http://support.microsoft.com/kb/2819320/ ) Description of the cumulative update for Lync Phone Edition for HP 4110 and HP 4120: April 2013
  • 2819322  (http://support.microsoft.com/kb/2819322/ ) Description of the cumulative update for Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones: April 2013

More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2703325  (http://support.microsoft.com/kb/2703325/ ) Updates are available that enable the "Music on Hold" feature on Lync Phone Edition telephones
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Applies to
  • Microsoft Lync Phone Edition for Aastra 6721ip and Aastra 6725ip
  • Microsoft Lync Phone Edition for HP 4110 and HP 4120
  • Microsoft Lync Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2829272
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