Microsoft small business knowledge base

Article ID: 2834776 - Last Review: April 10, 2013 - Revision: 1.0


You get the following error message when trying to install SharePoint Portal in System Center 2012 Service Manager:

Configure portal SharePoint Web site
An error occurred while executing a custom action:_CreateSharePointWebSite
This upgrade attempt has failed before permanent modifications were made


This can occur if the SQL database being used is the 32-bit edition. SharePoint 2010 Foundation server requires a 64-bit version of SQL Server.


To resolve this issue, use the 64-bit version of SQL Server.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use ( for other considerations.

Applies to
  • Microsoft System Center 2012 Service Manager
  • Microsoft System Center 2012 Service Manager Service Pack 1
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support