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Article ID: 2853899 - Last Review: August 13, 2013 - Revision: 1.0

Symptoms

Assume that you receive a Secure/MIME (S/MIME) signed or encrypted message that contains multiple pages in a Microsoft Exchange Server 2010 environment. You try to print the message in Outlook Web App (OWA). In this situation, only the first page is printed.

Cause

This issue occurs because a certain style is applied to the HTML Div tag. The style forces Internet Explorer to print the first page and ignore the remaining content in the S/MIME print operation.

Resolution

To resolve this issue, install the following update rollup:
2866475  (http://support.microsoft.com/kb/2866475/ ) Description of Update Rollup 2 for Exchange Server 2010 SP3

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about a similar issue in Exchange Server 2010 Service Pack 1 (SP1), click the following article number to view the article in the Microsoft Knowledge Base:
2620361  (http://support.microsoft.com/kb/2620361/ ) An encrypted or digitally-signed message cannot be printed when S/MIME control is installed in OWA in an Exchange Server 2010 SP1 environment


Applies to
  • Microsoft Exchange Server 2010 Service Pack 3, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbfix kbqfe kbsurveynew kbexpertiseinter KB2853899
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