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Article ID: 2860005 - Last Review: September 3, 2013 - Revision: 2.0


Assume that you try to install the Microsoft Exchange user monitor tool (EXMON) on a server that is running one of the following:

  • Microsoft Exchange Server 2013
  • Microsoft Exchange Server 2010
  • Microsoft Exchange Server 2007
  • Microsoft Exchange Server 2003

When you run the Setup program, you cannot install the tool. Additionally, you receive the following error message: 

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Screenshot for the error message


This issue may occur if you already have the Microsoft Exchange Jetstress tool installed on the Exchange server on which you are trying to install the Exchange user monitor tool. Both tools share same version code of the product.


To resolve this issue, uninstall the Exchange Jetstress utility from the Exchange server, and then install the Exchange user Monitor tool.

Applies to
  • Microsoft Exchange Server 2013 Standard
  • Microsoft Exchange Server 2010 Standard
  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2003 Standard Edition
kbsurveynew KB2860005
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