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Article ID: 286857 - Last Review: February 28, 2014 - Revision: 1.7

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SYMPTOMS

When you attempt to open a dialog box in Microsoft Word, the dialog box does not open. Instead, the Word title bar flashes, and the minimized document icon on the taskbar flashes. You cannot type text, select another Word command, or quit Word.

CAUSE

This behavior occurs when you start Word from the Quick Launch portion of the taskbar, and you select a Word menu command that opens a dialog box.

NOTE: This problem occurs regardless of how you start Word from the Quick Launch portion of the taskbar, for example, if you open My Documents from a shortcut on the Quick Launch portion of the taskbar and then double-click to open a Word document.

RESOLUTION

To resolve this problem, obtain the Word 2002 Update: April 25, 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
320441  (http://support.microsoft.com/kb/320441/EN-US/ ) WD2002: Overview of Word 2002 Update: April 25, 2002
NOTE: Office XP, SP-1 must be installed in order to install the hotfix update. Install SP-1 from the following location:
http://office.microsoft.com/downloads/2002/oxpsp1.aspx (http://office.microsoft.com/downloads/2002/oxpsp1.aspx)
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841  (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

WORKAROUND

To work around this issue, click the minimized Word document icon on the taskbar. Word is minimized and the dialog box that you have selected opens. Click the Close button (the X in the upper-right corner of the dialog box) to close the dialog box. Then, click the Word icon on the taskbar to view the Word document.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in the Word 2002 Update: April 25, 2002. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

APPLIES TO
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbstartprogram kbbug kbfix kbofficexpsp1fix kbofficexpsp2fix KB286857
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