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Article ID: 2870965 - Last Review: August 13, 2013 - Revision: 1.0

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Symptoms

When you try to access some shared resources from a Windows Vista Service Pack 2 (SP2)-based or Windows Server 2008 SP2-based computer, the computer crashes. Additionally, you receive a Stop error message that resembles the following:
STOP: 0x00000027 (parameter1, parameter2, parameter3, parameter4)
Notes
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x00000027" errors are caused by this issue.

Cause

This issue occurs because the system performs an incorrect action when a file control block (FCB) is orphaned.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Vista SP2 or Windows Server 2008 SP2.

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849  (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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    VersionProductSR_LevelService branch
    6.0.600 2 . 23xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Vista and for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Vista and of Windows Server 2008
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File nameRdbss.sys
File version6.0.6002.23160
File size225,792
Date (UTC)12-Jul-2013
Time (UTC)08:20
Platformx86
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For all supported x64-based versions of Windows Vista and of Windows Server 2008
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File nameRdbss.sys
File version6.0.6002.23160
File size289,280
Date (UTC)12-Jul-2013
Time (UTC)08:45
Platformx64
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For all supported IA-64-based versions of Windows Server 2008
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File nameRdbss.sys
File version6.0.6002.23160
File size680,448
Date (UTC)12-Jul-2013
Time (UTC)07:49
PlatformIA-64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
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File nameX86_70e86a302295ebf24b8279078422c63f_31bf3856ad364e35_6.0.6002.23160_none_8d9c0e3d9542f779.manifest
File versionNot applicable
File size693
Date (UTC)12-Jul-2013
Time (UTC)20:12
PlatformNot applicable
File nameX86_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6002.23160_none_5c03f5e177de1d3e.manifest
File versionNot applicable
File size6,856
Date (UTC)12-Jul-2013
Time (UTC)10:36
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
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File nameAmd64_74d85627bc1a5ef8db331253899af5e4_31bf3856ad364e35_6.0.6002.23160_none_04dd71eea2a981af.manifest
File versionNot applicable
File size697
Date (UTC)12-Jul-2013
Time (UTC)20:12
PlatformNot applicable
File nameAmd64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6002.23160_none_b8229165303b8e74.manifest
File versionNot applicable
File size7,113
Date (UTC)12-Jul-2013
Time (UTC)11:26
PlatformNot applicable
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Additional files for all supported IA-64-based versions of Windows Server 2008
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File nameIa64_ecb5e1d7ae65888b76bdf9d2c5ed19e3_31bf3856ad364e35_6.0.6002.23160_none_949a282201b2d1ab.manifest
File versionNot applicable
File size695
Date (UTC)12-Jul-2013
Time (UTC)20:12
PlatformNot applicable
File nameIa64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6002.23160_none_5c0599d777dc263a.manifest
File versionNot applicable
File size7,107
Date (UTC)12-Jul-2013
Time (UTC)10:15
PlatformNot applicable
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Applies to
  • Windows Vista Service Pack 2, when used with:
    • Windows Vista Enterprise
    • Windows Vista Enterprise 64-bit Edition
    • Windows Vista Business
    • Windows Vista Business 64-bit Edition
    • Windows Vista Home Basic
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Starter
    • Windows Vista Ultimate
    • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Service Pack 2, when used with:
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Enterprise without Hyper-V
    • Windows Server 2008 Datacenter without Hyper-V
    • Windows Server 2008 for Itanium-Based Systems
    • Windows Server 2008 Foundation
    • Windows Server 2008 Standard
    • Windows Server 2008 Standard without Hyper-V
    • Windows Web Server 2008
    • Windows Server 2008 Datacenter
Keywords: 
kbqfe kbautohotfix kbhotfixserver kbsurveynew kbexpertiseadvanced kbfix KB2870965
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