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Article ID: 288664 - Last Review: November 2, 2013 - Revision: 2.0

This article was previously published under Q288664
This article has been archived. It is offered "as is" and will no longer be updated.

Symptoms

During a master merge, you cannot stop the Microsoft Search service (MSsearch) using the Services snap-in.

Resolution

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378  (http://support.microsoft.com/kb/301378/EN-US/ ) XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: MSsearch

Collapse this tableExpand this table
File nameVersion
Mssearch.exe9.107.6011.2

Workaround

If you need to stop the Microsoft Search service during a master merge, you can use the Kill.exe utility to stop the Mssearch.exe process:
kill.exe -F ProcessID
For additional information about how to use the Kill.exe utility, click the article number below to view the article in the Microsoft Knowledge Base:
171773  (http://support.microsoft.com/kb/171773/EN-US/ ) How to Eliminate a Hung Process without Restarting the Computer

Status

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

More information

Before Exchange 2000, a master merge is initiated when available disk space of the catalog drive drops under 15 percent.

For additional informationthe new criteria for initiating a master merge beginning with Exchange 2000 SP1, click the article number below to view the article in the Microsoft Knowledge Base:
288559  (http://support.microsoft.com/kb/288559/EN-US/ ) XADM: Slow Full Text Indexing and Query Performance

Applies to
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbexchange2000presp1fix kbfix kbqfe KB288664
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