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Article ID: 2888315 - Last Review: November 25, 2013 - Revision: 2.0

Symptoms

When you try to back up a Microsoft Exchange Server 2013 database by using a third-party product or Windows Server Backup, the backup operation fails. Additionally, one of the following events is logged in the Application log:

Log Name: Application
Source: MSExchangeRepl
Date: Date
Event ID: 2112
Task Category: Exchange VSS Writer
Level: Error
Keywords: Classic
User: N/A
Description:
The Microsoft Exchange Replication service VSS Writer instance 'GUID' failed with error code 0x80070015 when preparing for a backup of database 'DatabaseName'.


Log Name: Application
Source: MSExchangeRepl
Date: Date
Event ID: 2180
Task Category: Exchange VSS Writer
Level: Error
Keywords: Classic
User: N/A
Description:
The Microsoft Exchange Replication service VSS Writer could not obtain the log file signature for database 'DatabaseName'. The msexchangerepl service may need to be restarted and the backup retried after all copies reach a stable mounted or healthy state.


Cause

This issue occurs because an internal structure is not initialized properly in Exchange 2013.

Resolution

To resolve this issue, install the following cumulative update: 
2892464  (http://support.microsoft.com/kb/2892464/ ) Description of Cumulative Update 3 for Exchange Server 2013

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about Windows Server Backup, go to the following Microsoft website:
General information about Windows Server Backup (http://technet.microsoft.com/en-us/library/cc770757.aspx)

Applies to
  • Microsoft Exchange Server 2013 Enterprise
  • Microsoft Exchange Server 2013 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2888315
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