Microsoft small business knowledge base

Article ID: 2889786 - Last Review: November 25, 2013 - Revision: 2.0


Assume that you configure a full domain sign-in format (Domain\user) for Outlook Web App by running the Set-OwaVirtualDirectory cmdlet in Exchange Management Shell (EMS) in a Microsoft Exchange Server 2013 environment. When you try to log on to Outlook Web App by using a mobile device, such as an Apple iOS device or Windows Phone 8, the logon page of Outlook Web App prompts you to enter your email address instead of entering credentials in the "Domain\user" format.


This issue occurs because Outlook Web App labels are hardcoded for mobile devices. Therefore, the customized sign-in format does not work.


To resolve this issue, install the following cumulative update: 
2892464  ( ) Description of Cumulative Update 3 for Exchange Server 2013


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the Set-OwaVirtualDirectory cmdlet, go to the following Microsoft website:
General information about the Set-OwaVirtualDirectory cmdlet (
For more information about how to configure a full domain sign-in format for Outlook Web App, go to the following Microsoft website:
How to configure forms-based authentication for Outlook Web App (
Third-party information disclaimer

Collapse this imageExpand this image
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Collapse this imageExpand this image

Applies to
  • Microsoft Exchange Server 2013 Enterprise
  • Microsoft Exchange Server 2013 Standard
kbqfe kbfix kbsurveynew kbexpertiseinter KB2889786
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support