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Article ID: 2899838 - Last Review: October 7, 2014 - Revision: 20.0

Note This article describes all Office 365 subscription versions of Office 2013. For information about Office Professional Plus 2010 subscriptions, see "Unlicensed Product" error when you open an Office Professional Plus 2010 application  (http://support.microsoft.com/kb/2390460/ ) .

PROBLEM

When you open an Office 2013 or Office 365 application, many features are disabled. Additionally, you experience one of the following symptoms:
  • When you click Account on the File menu, you receive the following error message:
    This product is unlicensed
  • In the title bar of the Office application, you receive the following error message:
    Unlicensed Product
  • You're prompted by the Microsoft Office Activation Wizard, and then you receive following error message:
    We're sorry, something went wrong and we can't do this for you right now. Please try again later. (0x80070005)

SOLUTION

Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration   (http://support.microsoft.com/kb/322756/ ) in case problems occur.

To resolve this problem, use one or more of the following methods.

Method 1: Install the latest release of Office

This problem is resolved in the latest release of Office. To install the latest release of Office, go to the following Microsoft websites:To verify the version of Office that's installed, go to the following Microsoft website:
What version of Office am I using? (http://office.microsoft.com/redir/HA101873769.aspx)

Method 2: Verify that you have a valid Office license assigned to the user

For Office 365 Home, Office 365 Personal, Office Home and Student 2013, Office Home and Business 2013, or Office Professional 2013:
Go to your account page (http://office.microsoft.com/myaccount) , and then check whether your computer name is listed in the "Install Information" section. If the computer name isn’t listed, follow the steps in this Office article (http://office.microsoft.com/redir/HA104159577.aspx) .

For Office 365 ProPlus, Office 365 Business, or Office 365 Small Business Premium:
Verify that you're assigned a license in the Microsoft Office 365 portal. To do this, follow these steps:
  1. Sign in to the Office 365 portal (https://login.microsoftonline.com/) , click Settings (
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    Screen shot of the Settings icon
    ), and then click Office 365 settings.
  2. Locate the Assigned licenses area.
  3. If you see The latest desktop version of Office displayed, you have an Office subscription assigned correctly.
  4. If you don't see The latest desktop version of Office, contact your admin or go to the following Office websites:

Method 3: Change the permissions of the PayloadOverride key in the registry

Notes
  • This method applies only to computers that are running Windows 7. If you're running Office on a different operating system, review the other methods in this article.
  • To complete this method, you must be logged on to Windows by using an administrator account. If this is your personal computer, you're probably already logged on by using an administrator account. If the computer is part of a network, you might have to ask the system administrator for help. To verify that you are logged on by using an administrator account, see the following Microsoft Knowledge Base article:
    2663817  (http://support.microsoft.com/kb/2663817/ ) How to determine your user account type in Windows
To have us resolve the problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me
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To change the permissions of the PayloadOverride key automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

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Fix this problem (http://go.microsoft.com/?linkid=9846709)
Microsoft Fix it 20138
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Notes
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  • You can try other methods if the Fix it package doesn't apply to your system.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an email (mailto:fixit4me@microsoft.com?Subject=KB) message.
  • If you receive the following error message when you run the Fix it package, the problem registry key isn’t detected and you should try the other methods in the "Solution" section:

    Sorry, this troubleshooter doesn't work with this version of Windows

    We disabled this troubleshooter because it won't work for this PC.
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Let me fix it myself
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To change the permissions of the PayloadOverride key in the registry, follow these steps:
  1. Close all open Office programs.
  2. Open Registry Editor. To do this, follow these steps:

    1. Click Start, click All Programs, and then open the Accessories folder.
    2. Click Run.
    3. Type regedit, and then click OK.
  3. Search for PayloadOverride by using Find on the Edit menu, or browse to the following subkey:
    HKEY_USERS\S-1-5-20\Software\Microsoft\OfficeSoftwareProtectionPlatform\Policies\PayloadOverride\SKUID.
  4. Expand the items under the PayloadOverride key, and then right-click the SKUID key.

    Note If the SKUID key doesn't exist, this method doesn't apply to the computer. In this case, try method 2 or method 3.
  5. Click Permissions.
  6. Under Group or user names, select Everyone.
  7. Click the Full Control check box under Allow in Permissions for SKUID for the Everyone group.
  8. In Permissions for SKUID, click Advanced.
  9. In the Advanced Security Settings for SKUID area, click Everyone under Permission entries.
  10. Select the Replace all child object permissions with inheritable permissions from this object check box.
  11. Click OK.
  12. In Windows Security, click Yes.
  13. In Permissions for SKUID, click OK.
  14. Open or start any Office application.
  15. On the File menu, click Account to verify that Office is activated.
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Method 4: Uninstall the Office product key by using the "OSPP.VBS /unpkey" command

To have us resolve the problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me
Collapse this imageExpand this image
To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Collapse this imageExpand this image
Fix this problem (http://go.microsoft.com/?linkid=9843240)
Microsoft Fix it 20128
Collapse this imageExpand this image


Notes
Collapse this imageExpand this image
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an email (mailto:fixit4me@microsoft.com?Subject=KB) message.
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Let me fix it myself
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For Windows 7
  1. Close all open Office programs.
  2. Click Start, type cmd in the Start search box, right-click cmd.exe, and then select Run as administrator.
  3. At the command prompt, type the following command, and then press Enter.
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus
    Note If you're running the 64 bit version of Office, replace %ProgramFiles(x86)% with %ProgramFiles% in this command.
  4. Note the value in the last five characters of the installed product key. At the same command prompt, type the following command, and then press Enter:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /unpkey:xxxxx
    Notes
    • If you're running the 64 bit version of Office, replace %ProgramFiles(x86)% with %ProgramFiles% in this command.
    • In this command, xxxxx represents the last five characters of the installed product key.

    If the command ran correctly, the following status is displayed:
    Product key uninstall successful

  5. Open any Office 2013 or Office 365 application. The Activate Office dialog box should be displayed.
  6. Sign in to Office by using the credentials for the user whom you verified in method 2.

    Notes
    • If you receive the "Sorry, another account from your origination is already signed in on this computer" error message, remove the user account from your Office 2013 profile. To do this, follow these steps:
      1. In the upper-right corner of the Office 2013 application, click your name, and then click Switch Account.
      2. On the Accounts screen, click Sign out.
      3. Locate the account that you want to remove, and then click Sign out.

      For more information, see the following Microsoft Knowledge Base article:
      2750229  (http://support.microsoft.com/kb/2750229/ ) "Sorry, another account from your organization is already signed in on this computer" error when you try to sign in to an Office 2013 app
    • If you're successful, you should receive the following message:
      Account Updated
      This computer has been added to your account.
  7. On the File menu, click Account to verify that Office is activated.
For Windows 8
  1. Close all open Office programs.
  2. Open the Search box. To do this, use one of the following methods:
    • Move your pointer to the upper-right or lower-right corner, and then move it up or down to click Search.
    • With touch, swipe in from the right, and then tap Search.
  3. Type CMD in the search box, and then tap or click Apps.
  4. Right-click the command prompt, and then select Run as administrator.
  5. At the command prompt, type the following command, and then press Enter.
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus
    Note If you're running the 64 bit version of Office, replace %ProgramFiles(x86)% with %ProgramFiles%.
  6. Note the value in the last five characters of the installed product key. At the same command prompt, run the following command.
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /unpkey:xxxxx
    Notes
    • If you're running the 64-bit version of Office, replace %ProgramFiles(x86)% with %ProgramFiles%.
    • In this comand, xxxxx represents the last five characters of the installed product key.

    If the command executed correctly, the following status is displayed:
    Product key uninstall successful
  7. Open or start any Office 2013 or Office 365 application. The Activate Office dialog box should be displayed.
  8. Sign in to Office by using the credentials for the user whom you verified in method 2.

    Notes
    • If you receive the "Sorry, another account from your origination is already signed in on this computer" error message, remove the user account from your Office 2013 profile. To do this, follow these steps:
      1. In the upper-right corner of the Office 2013 application, click your name, and then click Switch Account.
      2. On the Accounts screen, click Sign out.
      3. Locate the account that you want to remove, and then click Sign out.

      For more information, see the following Microsoft Knowledge Base article:
      2750229  (http://support.microsoft.com/kb/2750229/ ) "Sorry, another account from your organization is already signed in on this computer" error when you try to sign in to an Office 2013 app
    • If you're successful, you should receive the following message:
      Account Updated
      This computer has been added to your account.
  9. On the File menu, click Account to verify that Office is activated.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This problem occurs when Office is no longer licensed.

If the methods that are mentioned in the "Resolution" section don't resolve this problem, uninstall Office 2013 or Office 365 by using the Microsoft Fix it in the following Microsoft Knowledge Base article:
2739501  (http://support.microsoft.com/kb/2739501/ ) Uninstall Microsoft Office 2013 or Office 365
After you uninstall Office 2013 or Office 365, you should reinstall Office.

For more information about how to activate Office Home and Student 2013, Office Home and Business 2013 and Office Professional 2013, see Activate Office Programs (http://office.microsoft.com/redir/HA102819770.aspx) .


Applies to
  • Microsoft Office 365 Home
  • Office 365 Personal
  • Microsoft Office Home and Student 2013
  • Microsoft Office Home and Business 2013
  • Microsoft Office Professional 2013
  • Microsoft Office 365 ProPlus
Keywords: 
o365 o365a o365e o365p o365m o365022013 kbfixme kbmsifixme kbgraphxlink kbgraphic KB2899838
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